Funding Specialist

Mobius Mobility•Manchester, NH

About The Position

At Mobius Mobility, we’re not just building technology—we’re redefining freedom. Our mission is to empower individuals with mobility challenges to live life on their own terms. We do this through the ibot® Personal Mobility Device, a marvel of engineering that climbs stairs, navigates rough terrain, and elevates users to eye-level—all with grace and independence. We are seeking a Funding Specialist to coordinate with stakeholders and ensure all required documentation and operational procedures are completed in accordance with company policy and within expected time frames. This role is responsible for gathering information and documents critical to the funding of the ibot®, verifying that documentation is in place to obtain quality authorizations, and ensuring accurate billing for equipment and repairs. The Funding Specialist will follow all claims from initiation to completion, maintaining clear communication and timely execution throughout the process.

Requirements

Associates Degree preferred, with 2+ years’ experience in a customer-support position
Experience handling customer questions, complaints and resolving problems in a timely manner
Outstanding customer service skills and ability to maintain a high level of quality and responsiveness
Thrive in a fast paced, professional, customer-oriented company
Ability to maintain confidentiality when provided with sensitive information
Ability to prioritize work and multi-task effectively
Good computer skills including proficiency using Microsoft Office (Word, Excel, PowerPoint)
Excellent written and verbal communication skills – internally and externally
Organizational skills sufficient to maintain consistently accurate records
Ability to evaluate options and to make efficient decisions
Ability to complete all tasks that require the use of a computer and office equipment
Ability to move throughout the building and grounds and communicate with employees, customers and others
Ability to move items weighing up to 50 lbs.
Ability to travel as needed domestically

Nice To Haves

Medical device experience preferred; working with the disability community a plus

Responsibilities

Support high volume of e-mail correspondence and telephone calls
Utilize billing software to document, manage and track user contacts and insurance documentation
Ability to counsel key stakeholders on the reimbursement process and guide them through steps necessary to obtain insurance reimbursement
Verify insurance benefits and maintain information on an ongoing basis for existing clients
Re-submit rejected insurance claims
Submit invoices to patients for unpaid co-pay and insurance deductible amounts
Communicate with clients regarding account status
Review medical documentation for accuracy / medical necessity
Submit documentation for prior authorization
Review authorizations from payer to determine approved / denied items
Calculate estimated co-pay based on insurance benefits
Communicate with supervisor regarding issues with documentation, authorizations, claims and payments
Respond to all internal and external customers in timely manner
Calendar management and scheduling
Complete sales orders in timely manner, ensuring all required documentation is complete