Funding and Post Closing Supervisor - US Remote

Anywhere • US Remote City, US Remote State

1d • Remote

About The Position

The Funding and Post Closing Supervisor manages a team of Post Closing Specialists who provide centralized post-closing and funding support to Escrow Officers. The supervisor oversees workflow based on transaction volume, serves as the first point of escalation for questions and issues, and supports a seamless post-closing process. The role focuses on hiring, training, developing, and engaging the team while driving efficiency, product quality, and a strong team culture.

The position supervises staff and coordinates with Escrow Officers and other stakeholders to resolve issues, improve processes and communications, and maintain positive experiences for agents and consumers. It also evaluates procedures, analyzes customer feedback, and prepares reports with recommendations. The role is remote and involves working in a fast-paced, high-volume, paperless environment.

Requirements

• At least 2 years of previous supervisory experience.
• Prior real estate transaction processing and customer service experience.
• Experience managing title and escrow transactions, particularly post-closing and/or funding activities.
• Ability to coach and train employees, provide feedback, motivate staff, lead by example, and take on additional duties as needed.
• Ability to work remotely with urgency in a fast-paced, high-volume, paperless environment while ensuring team work quality.
• Excellent verbal and written communication skills.
• A people-first approach that keeps agents and consumers at the center of the transaction.
• Ability to coach a team to provide exceptional customer service throughout the transaction process.
• Ability to learn and navigate multiple software systems with a high level of competency.
• Demonstrated ability to identify and resolve problems in a timely manner, thoughtfully gather and analyze information, and maintain confidentiality.
• Demonstrated ability to collaborate effectively with different departments and leaders.
• Adaptability, ability to prioritize and manage competing demands, and willingness to try new things.

Responsibilities

• Lead and supervise a team of Post Closing Specialists.
• Manage each Specialist’s capacity and workflow.
• Handle hiring, interviewing, and onboarding.
• Conduct staff orientation and training, and provide ongoing training and development.
• Prepare staff schedules, manage vacation requests, and review and approve timecards.
• Conduct annual performance reviews and manage performance as needed.
• Serve as the main point of contact for team members within an assigned market.
• Support critical escalations and respond to local leadership questions.
• Identify Escrow Officer needs and proactively maintain positive experiences.
• Resolve customer complaints and issues in a timely and effective manner.
• Collaborate with stakeholders to improve process efficiency and communications.
• Evaluate procedures and identify improvements that increase team efficiency and productivity.
• Analyze customer feedback and prepare reports for review and recommendation.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed