Funder

Hyundai Capital•Plano, TX

2d•Onsite

About The Position

The Funder is responsible for completing auto finance contract packages to ensure all documentation, approval conditions, and compliance requirements are satisfied prior to releasing funds to the dealer. This role partners with dealerships, credit, underwriting, and operations teams to resolve contract exceptions and support timely, accurate funding of retail and lease transactions.

Requirements

0–2 years of experience preferably in auto finance, consumer lending, banking, loan processing, dealership operations, contract administration, or a related customer service/operations environment.
High school diploma or general education degree (GED)
Strong attention to detail with the ability to review documents for accuracy, completeness, and consistency.
Basic knowledge of loan, lease, or retail installment contract documentation and the ability to identify missing or incorrect information.
General understanding of credit approval conditions, stipulations, funding requirements, and transaction processing in an auto finance or consumer lending environment.
Effective organizational and time management skills with the ability to prioritize assigned contract packages and meet funding turnaround expectations.
Clear written and verbal communication skills for working with dealerships and internal business partners.
Problem-solving skills to identify documentation errors, missing information, or funding exceptions and support timely resolution.
Basic understanding of policies, procedures, regulatory requirements, and the need to protect confidential customer and financial information.
Basic computer skills, including experience using Microsoft Office and the ability to learn loan origination, contract management, or servicing systems.
Ability to work in a fast-paced, production-oriented environment while maintaining quality and compliance standards.
Proven track record with delivering seamless customer experiences.
Ability to thrive in a performance coaching environment.

Nice To Haves

Prior experience reviewing documentation, processing transactions, or working in a detail-oriented customer service role is preferred.

Responsibilities

Review retail installment contracts, lease agreements, and supporting documentation to ensure accuracy, completeness, and compliance with company policies prior to funding.
Validate that all credit approval conditions, stipulations, signatures, disclosures, and required documentation are satisfied before releasing funds to the dealership.
Verify key transaction details, including customer information, vehicle details, pricing, down payment, trade-in information, insurance coverage, title/lien information, and contract terms.
Confirm contract structure aligns with approved credit terms, underwriting guidelines, program requirements, and applicable funding procedures.
Identify documentation discrepancies, contract errors, or missing information that may delay funding and initiate resolution.
Process approved funding transactions in a timely and accurate manner once all documentation and approval requirements have been met.
Maintain funding accuracy and turnaround time by prioritizing contract packages and managing assigned deal volume.
Communicate with dealerships regarding missing documents, contract corrections, funding status, and outstanding stipulations.
Partner with credit, underwriting, sales, title, and operations teams to resolve funding exceptions or documentation concerns.
Escalate complex contract, compliance, credit, or policy issues to appropriate internal teams for review and resolution.
Monitor pending contract packages and follow up on outstanding items to minimize funding delays.
Ensure funding activities comply with applicable regulatory requirements, internal controls, company policies, and established procedures.
Maintain accurate records and update loan origination, contract management, or servicing systems with funding decisions, notes, and supporting documentation.
Adhere to confidentiality, data privacy, and information security standards when handling customer and financial information.
Support quality control efforts by identifying recurring documentation issues, process gaps, or dealer training opportunities.