Fund Services Team Lead

Janus Henderson • Denver, CO

5d • Hybrid

About The Position

This role involves supervising and managing the day-to-day workflow and staff for one or more functions within Fund Services, including Phone Operations (retail fund shareholder support), Processing Operations (transaction processing for retail shareholders and intermediary back offices), and Exception Operations (support research and resolution for direct retail fund shareholders and Intermediaries). The Team Lead will monitor and manage team workflow to ensure alignment with departmental standards, provide coaching, performance evaluations, and feedback, and identify training needs to support employee development. Recommendations for staffing actions, including forecasting, hiring, termination, and compensation, will be made. The role also involves tracking PTO, payroll, and performance metrics, researching and resolving complex client issues, handling escalated calls and complaints, analyzing trends to recommend improvements, and identifying workflow gaps and technology needs. Collaboration with internal teams and external vendors for issue resolution and project support is also a key part of the role. Additional duties may be assigned.

Requirements

• FINRA Series 6, 63 licensed
• FINRA Series 26 (Principal) license preferred or must be obtained within 120 days of hire
• Coaching and Employee Development
• Problem Solving and Decision Making
• Strategic Thinking
• Continuous Improvement Mindset
• Accountability
• Adaptability
• Process Improvement

Nice To Haves

• High School or GED required; Bachelor’s degree or equivalent work experience preferred
• One-year supervisory experience preferred
• Mutual funds/financial services experience or equivalent preferred
• Training and Knowledge Sharing
• Data and Metrics Awareness
• Influencing without Authority
• Project Leadership

Responsibilities

• Supervise and manage day-to-day workflow and staff for one or more function in accordance with departmental guidelines.
• Monitor and manage team workflow to ensure alignment with departmental standards.
• Provide coaching, performance evaluations, and feedback.
• Identify training needs and support employee development.
• Recommend staffing actions including forecasting, hiring, termination, and compensation.
• Track PTO, payroll, and performance metrics.
• Research and resolve complex client issues to ensure satisfaction.
• Handle escalated calls and complaints within company policy.
• Analyze trends and recommend improvements to enhance quality, efficiency, and client experience.
• Identify workflow gaps and technology needs; develop and implement business case recommendations.
• Partner with internal teams and external vendors to resolve issues and support projects.
• Carry out additional duties as assigned.

Benefits

• Hybrid working and reasonable accommodations
• Generous Holiday policies
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours
• Annual Bonus Opportunity
• Competitive compensation
• Pension/retirement plans
• Various health, wellbeing and lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED