Fund Operations Specialist

MassMutual•Springfield, MA

About The Position

As a Fund Operations Specialist, you’ll play an important role in making sure our investment products are priced accurately each day. If you enjoy working with data, following clear processes, and collaborating with others, this role offers a great introduction to investment operations within financial services. In this role, you’ll work with external pricing vendors and fund companies to receive daily pricing information, review that data for accuracy, and ensure it’s shared correctly with internal systems and teams. You’ll also help compare pricing trends over time and support the team with special projects, system testing, or coverage for other team members as needed. You’ll report to the Director of Fund Operations and work closely with teammates, internal technology partners, and external vendors. Success in this role comes from being detail‑oriented, organized, comfortable juggling multiple tasks, and committed to meeting daily deadlines. The Team The Valuation Team is responsible for calculating the daily value of the investment options offered through our Variable Life and Variable Annuity products. In simple terms, the team ensures that investment values are accurate and ready on time so the business can operate smoothly. The team is small and collaborative, made up of three Valuation Specialists. Together, they price approximately 5,000 investment accounts each day, working with outside vendors and fund companies to gather the necessary data. The Impact This role plays a critical role in ensuring the accuracy, integrity, and timeliness of daily investment valuations that support MassMutual’s Variable Life and Variable Annuity products. By validating complex pricing data, resolving discrepancies, and partnering across teams and external fund companies, the Fund Operations Specialist helps protect financial accuracy, regulatory compliance, and operational confidence across the organization.

Requirements

High School Diploma or equivalent
1+ year's operational work experience and/or reviewing items for accuracy
1+ year's customer service experience/working with internal or external customers
1+ years’ experience with Microsoft Office
Must be able to work the following schedule: 12:30PM - 9:00PM (Monday-Friday)
Eligible for a 10% pay differential based on assignment to the shift
Due to the nature of this position, as a part of our background check process, candidates must be able to pass a non-registered fingerprint background check to qualify as a fingerprinted person under FINRA

Nice To Haves

Bachelor’s degree
2+ years’ experience in the financial services industry
1+ years' experience with manipulating / analyzing data sets
Excellent analytical skills
Proven attention to detail
Strong communication, both written and verbal
Active listening skills with an emphasis on customer service
Proven ability to follow general instructions and procedures
#LI-DK1

Responsibilities

Import and validate daily investment pricing data—including NAVs, accrual rates, dividend rates, and capital gain rates—using MassMutual proprietary systems to ensure accurate valuation of investment accounts.
Identify, evaluate, and resolve pricing or dividend discrepancies by analyzing conflicts and following established escalation and resolution procedures.
Use benchmarks and reporting tools to validate calculated prices, investigate variances, and ensure data integrity before downstream distribution.
Maintain thorough and accurate documentation in accordance with procedures, including support for exception handling and audit readiness.
Partner closely with IT and cross‑functional teams to troubleshoot and resolve processing or system issues that impact valuation workflows.
Provide valuation-related metrics and data as assigned to drive support to other Investment teams and assist in continuous improvement.
Conduct daily separate account related general ledger reconciliations and participate in resolving variances.
Support internal and external audits by responding to regulatory data requests and participating in process walk‑throughs as needed.
Build and maintain strong working relationships with external fund companies to support accurate data delivery and alignment with industry standards.
Contribute to project work by supporting user acceptance testing (UAT) and system enhancements under direction.

Benefits

At MassMutual, we focus on ensuring fair equitable pay, by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
We help people secure their future and protect the ones they love.
As a company owned by our policyowners, we are defined by mutuality and our vision to put customers first.
It’s more than our company structure – it’s our way of life.
We are a company of people protecting people.
Our company exists because people are willing to share risk and resources, and rely on each other when it counts.
At MassMutual, we Live Mutual.
MassMutual is an equal employment opportunity employer.
We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
At MassMutual, we focus on ensuring fair, equitable pay by providing competitive salaries, along with incentive and bonus opportunities for all employees.
Your total compensation package includes either a bonus target or in a sales-focused role a Variable Incentive Compensation component.
For more information about our extensive benefits offerings please check out our Total Rewards at a Glance.