Functions Manager

Compass Group•Parkville, MD

1d•Onsite

About The Position

Manage functions ranging from corporate conferences and dinners to family days and after-hours parties. Oversee high-volume catering and daily event execution within an iconic zoo venue. Bring strong organizational skills to run the show in a vibrant, dynamic environment.

Requirements

Demonstrated experience supervising or managing functions, banquets, or large-scale events within hospitality or venue catering.
A strong track record of anticipating client needs and consistently exceeding customer satisfaction benchmarks.
Exceptional interpersonal and team-building skills with a passion for developing staff.
A flexible, solution-focused attitude with the ability to pivot seamlessly during live, fast-paced events.
Excellent verbal and written communication skills to liaise effectively across clients, kitchen staff, Zoos Victoria stakeholders.
Valid Australian Driver’s License.

Responsibilities

Oversee and manage daily function operations, ensuring flawless end-to-end event delivery.
Coach, mentor, and motivate function supervisors and team leaders to maintain high morale and exceptional service standards.
Partner closely with our talented culinary team to ensure every plate, platter, and pour reflects menu perfection and premium guest satisfaction.
Drive administrative efficiency across roster planning, stock control, labour optimization, and supplier ordering.
Act as the primary on-ground ambassador, meeting, greeting, and delighting clients to exceed expectations at every event.
Maintain a calm, confident presence, keeping complex, multi-event operations running smoothly on time and on standard in an environment that’s diverse daily.