Functional Service Team Executive/Senior Director, Clinical Delivery Capabilities – Exploratory Medicine Pharmacology (EMP)

Lilly • Bracknell, Indiana

6d • $160,500 - $235,400

About The Position

The Functional Service Team Executive/Senior Director establishes, leads, and sustains a functional service team that operates as a scalable extension of the Exploratory Medicine Pharmacology (EMP) workforce. The team supports exploratory and biopharmaceutics clinical development as portfolio volume, timing, and priorities shift. The role partners with the Strategic Sourcing and Governance Executive/Senior Director, who sets sourcing strategy and governance across EMP vendors and oversees contracts and study-related budgets, to translate that direction into an operational service.

Requirements

• Bachelor's degree in a scientific or related field.
• At least 10 years of experience in clinical development or related fields within the pharmaceutical industry, including significant leadership experience.
• Experience in Enterprise Project Management, Project Risk Management, and Project Document Management.

Nice To Haves

• Demonstrated cross-functional leadership, operational leadership, and relationship-building abilities.
• Strong analytical thinking and experience using analytics software to support decision-making.
• Proficiency in Change Control Management and Integration Management in complex organizations.
• Exceptional self-discipline and stakeholder-engagement capabilities.
• In-depth understanding of clinical trial processes, regulatory requirements, and industry best practices.
• Ability to manage multiple priorities in a fast-paced environment and drive results through effective project leadership.

Responsibilities

• Establish and lead a flexible functional service team that can scale with EMP portfolio demand, defining its scope, service model, roles, decision rights, escalation paths, and ways of working.
• Own the EMP FSP delivery strategy and oversee its execution and budget, ensuring resourcing plans and study delivery align with development priorities, portfolio demand, and clinical study milestones.
• Partner with sourcing leadership, EMP leadership, and Therapeutic Areas to determine study allocation across FSP, other external delivery models, and internal execution; forecast demand and plan capacity.
• Implement service-team governance, onboarding and transition plans, infrastructure, systems access, tools, reporting, budgeting mechanisms, and collaboration platforms.
• Support EMP initiatives and portfolio delivery strategies, including acceleration plans, and lead or sponsor cross-functional enterprise projects that improve productivity and accelerate delivery.
• Identify potential delivery issues and develop contingency plans focused on quality and risk mitigation; anticipate future portfolio needs and external opportunities to improve development cycle times and costs.
• Be accountable for service-team outputs against agreed scope, quality, timeline, and budget, integrating the team with study teams, clinical design capabilities, and third-party organizations.
• Lead clinical vendor management and portfolio-level relationships with FSP and TPO partners through business reviews, performance oversight, issue escalation, and resolution, coordinating contractual and commercial matters with sourcing leadership.
• Set expectations and hold providers accountable for execution through governance, performance monitoring, and risk management.
• Lead the FSP service-team leadership and vendor-management community, establishing shared expectations, working practices, and performance standards.
• Develop and maintain a standardized performance framework using KPIs, metrics, quality indicators, reporting, performance reviews, and corrective and continuous-improvement actions.
• Report performance insights to EMP leadership and sourcing leadership to inform sourcing, contracts, budgets, and future resourcing.
• Own the FSP oversight technology and data agenda, including provider-data integration into EMP systems and evaluation of AI-enabled methods to identify emerging delivery, quality, and compliance risks.
• Regularly assess FSP-supported work across the EMP portfolio and evolve the service model, resource mix, and ways of working using lessons learned and category insights.
• Build strong relationships with EMP leadership, Therapeutic Areas, functional partners, FSPs, and enterprise colleagues; represent the service team in strategic planning and early portfolio forums.
• Represent EMP in LRL-wide forums and governance bodies related to external workforce, FSP strategy, and clinical delivery, sharing best practices and influencing enterprise direction.
• Build networks across LRL functions and support areas to anticipate needs, remove barriers, and bring enterprise capabilities and development opportunities to the service team.
• Maintain awareness of relevant regulatory issues and trends, and challenge FSP vendors when changes are needed.
• Define and oversee service-team training, including role-specific, systems, process, and GCP requirements, and confirm proficiency before work is assigned and over time.
• Foster accountability, inclusion, and high performance across a blended EMP and FSP workforce; support workforce development, coach and mentor personnel, and lead teams through change and complexity.
• Capture and share lessons learned and best practices to drive continuous improvement, innovation, and efficiency; communicate the purpose and impact of changes to internal and external stakeholders.

Benefits

• Company bonus, depending in part on company and individual performance.
• Company-sponsored 401(k) participation eligibility.
• Pension.
• Vacation benefits.
• Medical, dental, vision, and prescription drug benefits eligibility.
• Flexible benefits, including healthcare and/or dependent day care flexible spending accounts.
• Life insurance and death benefits.
• Certain time off and leave of absence benefits.
• Well-being benefits, including an employee assistance program, fitness benefits, and employee clubs and activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior