Functional Product Analyst

Highmark Health • Pittsburgh, PA

8d • Onsite

About The Position

This job supports one or more analytical aspects of the product management lifecycle, with a focus on Provider Data Exchange. Working within this sub-product scope, the candidate uses regular judgement and discretion to collaborate with customers and business stakeholders in order to understand business capability needs and translate them into detailed business requirements for new or modified capabilities. The candidate also contributes data and analysis to the creation of business cases and cost-sheet analysis to support product strategy and informs the evolution of the product roadmap. They will perform research, analyze data to determine business problems and trends, and assess business processes and business rules to identify and recommend opportunities for process improvements. The candidate partners closely with business and delivery partners across the product lifecycle to ensure the integrity and success of the capabilities throughout the product lifecycle and to inform the prioritization of the product backlog by providing analysis on complexity and dependencies. The individual proactively works with delivery partners to verify and govern the delivery of customer needs, ensuring on-time, quality delivery. Additionally, the candidate provides root cause analysis for production issues, formulates corrective action plans, and identifies, documents, and resolves risks, defects, and issues. The Functional Product Analyst builds organizational and deep subject matter expertise —with a focus on provider data exchange, exchanging data digitally and enabling secure, compliant, real-time, and scalable exchange of data across systems and partners. They use knowledge to apply, manage, analyze, and share information with other team members.

Requirements

• Bachelor's degree in Business Administration, Business Management, Information Technology, Information Systems or related field
• 6 years of related and progressive experience in lieu of Bachelor's degree
• 3 years in a Business Analysis and/or Analyst role

Nice To Haves

• 1 year with Lean/Six Sigma and/or Process Improvement
• 1 year in the Health Insurance Industry
• 1 year in the Healthcare Industry
• Lean/Six Sigma
• Project Management Professional (PMP)
• Business Analysis Professional (IIBA)
• Human Centered Design (HCD) / Design Thinking

Responsibilities

• Work with Customers, Business Stakeholder, Vendors, Designers, IT Delivery Partners, and other team members to capture capability needs and drive quality business solutions.
• Create and maintain deliverables such as business vision, business requirements, customer personas, stakeholder and / or journey maps, product capability roadmaps, product KPIs/metrics, and implementation / delivery plans.
• Participate in the full product management delivery life cycle by actively participating with business and IT delivery teams using modern product management delivery practices and methodologies, such as Agile / Scrum, Kanban, etc. to manage product requirements, delivery plans, business product backlog & prioritization, testing, prototyping, and defining customer/user acceptance criteria.
• Support various aspects of business analysis, business requirements definition and documentation, business user testing, business requirement traceability, and full product capability delivery (e.g., user acceptance testing plans, scenarios, documentation, defect management) to ensure minimal production defects are realized and completing analysis of the results tying back to customer impacts.
• Effectively communicate with team members, customers, partners, and management, including assisting with or conducting business and product requirement walkthroughs and sprint reviews, reporting project / delivery status, supporting and governing delivery of in-house and vendor solutions and providing accurate and concise documentation.
• Participate in sprint plans and reviews to ensure product capability development aligns with customer needs and defined business objectives.
• Ensure compliance for required standards and all necessary approvals have been obtained throughout the product management and delivery project lifecycle.
• Other duties as assigned or requested.

Benefits

• Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level