Functional Engineer

''•Toronto, ON

11d•CA$81,600 - CA$108,900•Hybrid

About The Position

The Functional Engineer, Workforce Management is responsible for the design, configuration, optimization, and continuous improvement of McCain’s workforce management capabilities, with primary accountability for UKG Dimensions (Pro WFM). This role partners closely with HR, Payroll, Operations, Manufacturing Leadership, Digital teams, and Application Management Services (AMS) partners to deliver enhancements, regulatory updates, deployments, integrations, and workforce management solutions that support McCain’s global operations. As a member of the global HR Technology team, the Functional Engineer serves as a workforce management subject matter expert, ensuring solutions are scalable, compliant, reliable, and aligned to business needs across scheduling, timekeeping, attendance, labor management, workforce compliance, and payroll processes.

Requirements

Bachelor’s degree in Information Systems, Human Resources, Business Administration, Engineering, or a related discipline, or equivalent practical experience.
3-5+ years supporting, configuring, or delivering enhancements for UKG Dimensions (Pro WFM) or comparable workforce management platforms in a global environment.
Experience working with multiple country designs, local labor requirements, collective agreements, pay rules, scheduling models, attendance policies, and payroll-related workforce management processes.
Familiarity with McCain’s current UKG Dimensions WFM modules and capabilities, including Timekeeping, Scheduling, Attendance, Accruals, Labor Management or Labor Tracking, Pay Rules, Workforce Compliance, Reporting and Analytics, integrations, and related time collection capabilities.
Experience with timekeeping, scheduling, attendance management, labor tracking, pay rules, and accrual administration.
Experience supporting system implementations, enhancements, upgrades, and issue resolution.
Experience working with platform integrations and data interfaces.
Familiarity with Agile delivery practices, Jira, ServiceNow, and structured change management processes, including the discipline required to keep Jira work items, delivery plans, dependencies, statuses, and sprint or release tracking current.
Experience collaborating within a global team environment, including working across regions, cultures, and time zones to support shared delivery outcomes.
UKG Dimensions configuration and administration.
Global workforce management design experience, including country-specific configuration, localization considerations, and regulatory or collective agreement impacts.
Workforce management process design and optimization.
Timekeeping, scheduling, attendance, and labor management.
System troubleshooting and root cause analysis.
Functional requirements analysis and solution design.
Testing, validation, and release support.
Integration and data troubleshooting.
Reporting and analytics tools.
Jira administration for assigned delivery work, including maintaining epics, stories, tasks, acceptance criteria, estimates, statuses, dependencies, and release tracking.
Microsoft Excel and data analysis capabilities.
Knowledge of payroll processing concepts and workforce compliance requirements.
Customer Focus: Understands operational workforce challenges and delivers solutions that improve employee and manager experiences.
Problem Solving: Uses structured analysis and sound judgment to resolve complex business and technical issues.
Accountability: Takes ownership of outcomes from requirement intake through design, configuration, testing, deployment, adoption, and accurate Jira or Agile work tracking.
Collaboration: Builds strong partnerships across HR, Payroll, Operations, Manufacturing, Digital, and external vendors.
Continuous Improvement: Seeks opportunities to simplify, automate, standardize, and optimize workforce management processes.
Adaptability: Demonstrates the flexibility to contribute across multiple HR technology platforms and products, leveraging transferable functional engineering skills beyond workforce management.

Nice To Haves

Experience with SAP SuccessFactors, ServiceNow HRSD, payroll platforms, HR technologies, or enterprise SaaS applications is considered a strong asset.

Responsibilities

Configure and maintain UKG Dimensions functionality supporting timekeeping, attendance, scheduling, accruals, labor tracking, and workforce compliance across global and country-specific designs.
Analyze business requirements and translate them into scalable system solutions and configuration designs.
Lead configuration, testing, deployment, and validation activities for enhancements, regulatory changes, process improvements, and new module activation or adoption.
Support implementation of new functionality and operational workforce management initiatives.
Develop and maintain system documentation, configuration standards, process maps, and support materials.
Serve as a functional subject matter expert for McCain’s UKG Dimensions global design footprint, configuration standards, and workforce management processes.
Provide expert guidance to AMS partners, vendors, and internal teams on complex design questions, enhancement feasibility, regulatory impacts, and highly complex or critical issues requiring deep knowledge of McCain’s workforce management landscape.
Identify opportunities to strengthen design controls, documentation, knowledge transfer, and governance across the platform.
Partner with the Business Process Owner, Manufacturing, Warehousing, HR, and Payroll teams to design and improve workforce management processes for 24/7 operational environments across multiple countries and regions, with process direction and ownership driven by the Business Process Owner.
Support country-specific pay rule configuration, schedule templates, shift structures, labor levels, attendance programs, workforce policies, and local compliance requirements.
Ensure solutions consider collective agreements, labor regulations, scheduling requirements, premiums, and organizational policies.
Validate workforce data integrity and ensure accurate downstream payroll outcomes for new changes and enhancements.
Design, enhance, and validate integrations between UKG Dimensions and connected platforms including SAP SuccessFactors, payroll systems, ServiceNow, data platforms, and time collection devices.
Support interface design reviews, release testing, deployment validation, and issue analysis for complex integration scenarios.
Ensure adherence to established governance, change management, and data quality standards.
Manage assigned work through Jira and Agile delivery practices, including maintaining accurate epics, stories, tasks, dependencies, estimates, statuses, acceptance criteria, and delivery plans.
Keep Agile work plans current so priorities, progress, risks, blockers, and release readiness are visible to product, delivery, and leadership stakeholders.
Contribute to sprint planning, backlog refinement, prioritization, release planning, and routine delivery updates.
Identify opportunities to simplify processes, improve user experience, reduce manual effort, and increase automation.
Analyze trends from service requests, enhancement demand, regulatory changes, and operational feedback to prioritize improvement opportunities.
Support workforce management transformation initiatives, roadmap activities, deployments, and adoption planning.
Contribute to broader HR Technology initiatives where workforce management expertise intersects with employee experience, service delivery, analytics, or digital transformation priorities.