Functional Analyst I (Remote)

CareFirst•Baltimore, MD

12h•Remote

About The Position

Provides Operations Support by obtaining facts; analyzing problems; designing solutions; developing testing methods; conducting and documenting tests; providing operating information to customers. This role involves researching and improving operations by examining and researching systems problems, collecting and analyzing member information to update primary/secondary coverage for coordination of benefits, supporting operations systems by providing operating information and training, and contributing to operations analysis and organization success. The role also includes developing Standard Operating Procedures (SOP) and other essential documentation, as well as verifying operations systems through testing.

Requirements

Bachelor's Degree in Business Administration OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience.
2 years experience in (level 2 or above) operational role.
Ability to recognize, analyze, and solve a variety of problems.
Highly proficient in Microsoft Office and similar applications.
Organized, detail-oriented while meeting strict deadlines.
Excellent communication skills both written and verbal.
Demonstrate ability to work independently.
Must be eligible to work in the U.S. without Sponsorship.

Responsibilities

Research and improve operations by examining and researching systems problems by obtaining facts, analyzing problems/identifying root cause recommending and facilitating resolution.
Collecting and analyzing member information to update primary/secondary coverage to support coordination of benefits between policies.
Supports operations systems by providing operating information to customers; answering questions; providing training.
Contributes to operations analysis and organization success by welcoming related, different, and new requests; helping others accomplish job results, development of Standard Operating Procedures (SOP) and other essential documentation.
Verifies operations systems by developing testing methods; conducting and documenting tests.
Improves operations analysis job knowledge by attending training sessions; reading technical publications.