Fun Center Manager

Bass Pro Shops•Ridgedale, MO

6d•Onsite

About The Position

This position oversees all aspects of Big Cedar Lodge Fun Center, including but not limited to laser tag, bowling, ropes course, and go-cart track, and other activities. Its primary responsibility is to ensure that the areas it oversees provide our guests with a safe and enjoyable experience aligned with our Mission and Values, driving both revenue generated and profitability.

Requirements

4-year degree in a related field preferred or 4 years’ experience in related field.
2+ years mid-level management experience.
Ability to effectively adjust to major changes in work tasks or the work environment.
Skilled at focusing and guiding others in accomplishing work objectives.
Skilled at building a cohesive team and facilitating goal accomplishment.
Ability to interact with others in an honest, fair and respectful way; giving others confidence in one's intentions and those of the organization.
Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers' needs.
Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
The ability to stay organized, prioritize tasks and meet deadlines.
Must be willing to change priorities quickly and accept new direction.
Communicating effectively in writing as appropriate for the needs of the audience.
Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). The ability to quickly master new software.
Understanding written sentences and paragraphs in work related documents.
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
The ability to add, subtract, multiply, or divide quickly and correctly.
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.

Responsibilities

Protect and drive Big Cedar culture and values in all interactions.
Ensure offerings are of the best quality, safe in nature, and create a new experience, educational opportunity or an added value to the guest vacation experience.
Provide leadership and direction to members of the management teams in areas of responsibility.
Strive to exceed the budgeted revenue expectations, within expense/par and payroll guidelines.
Partner with leadership to manage construction projects in areas of responsibility.
Remain current in the industry through certification and involvement in appropriate organizations.
Perform other related duties as required.
Partner with the Ops Team to ensure continued integration between Attractions and Big Cedar Operations.
Hire, train, develop, coach and manage leaders and associates in operational units.
Hold regular meetings with leadership to promote coordination, growth and communication.
Routinely inspect areas of ownership to observe processes, guest experiences and to gather feedback from guests and associates.
Gather and analyze guest feedback to address and correct issues and concerns.
In partnership with Marketing; create programs, communications and branding that drive top line revenue growth.
Ensure that labor and other costs are managed appropriately meeting or exceeding profit goals.
Work with Ownership, Big Cedar Leadership and Contractors to ensure that construction projects are completed on time to vision and budget.
Create budgets and contribute to the Capital Expenditure process.
Administer resort policies fairly and consistently.
Utilizes an “open door” policy to address associate problems or concerns in a timely manner.
Other duties as assigned.