Full Time Teller, Grasmere, Staten Island, NY
About The Position
Santander is a global leader in financial services, evolving into a technology-driven organization. This role offers an opportunity for driven professionals to grow, learn, and make a difference by assisting customers with various financial needs and processing transactions. The Teller provides exceptional customer service, resolves concerns, minimizes risk, defends against fraud, refers product solutions, and escalates complex issues. Responsibilities include assisting customers, processing transactions, handling cash, adhering to policies, cross-selling products, educating customers on digital tools, supporting operational tasks, and maintaining a clean work area. Responsibilities may extend to supporting nearby branch locations.
Requirements
- High school diploma, GED: or equivalent work experience
- 6+ Months Cash Handling experience
- 6+ Months Demonstrated customer service experience
- Excellent customer service skills and a passion for helping others.
- Ability to identify and escalate concerns of risk to appropriate channels.
- Ability to follow directions, policies, and procedures.
- Effective listening and communication skills.
- Comfortable in using digital tools and technology to enhance customer engagement.
- Energetic, organized and able to multi-task in a fast-paced, changing environment.
- Understands the necessity and value of accuracy and attention to detail.
- Computer proficiency and basic math skills.
- Ability to work branch hours, which can include weekends and evenings.
- Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.
Nice To Haves
- Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
- Preferred experience in Microsoft Office products.
Responsibilities
- Provide an elevated level of exceptional customer service by welcoming customers, minimizing wait times and assisting with their banking needs.
- Process transactions, including deposits, withdrawals, and transfers.
- Handle cash and maintain accurate cash drawer balances.
- Adhere to all bank policies and procedures, including compliance and risk management protocols to prevent fraudulent situations.
- Recognize opportunities and cross-sell bank products to deepen customer relationships.
- Engage customers and leverage digital tools to educate them on self-service options.
- Assist with custodianship, audits, and other operational tasks.
- Maintain a clean and organized work area, to create a welcoming environment for customers.
- Responsibilities may extend to supporting nearby branch locations based on business necessity.
Benefits
- Fair and competitive rewards package
- Benefits designed to support you, your family and your well-being, now and into the future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
