Full Time Seasonal Lift Operations Lead

Marquette Mountain Resort LLC•Marquette, MI

6d•Onsite

About The Position

Discover the allure of the Northwoods at Marquette Mountain Resort. Immerse yourself in our passion for providing an exceptional experience, where every detail is carefully considered. Our resort offers year-round adventure and stunning natural beauty across all four seasons. Whether you seek the thrill of the slopes or the tranquility of the trails, you'll be captivated by the spectacular views of Lake Superior. After a day of exploration, unwind and create cherished memories by the fire with your loved ones. Conveniently located just minutes from downtown Marquette, Michigan, our resort is your gateway to an unforgettable getaway. This is a seasonal position October 14, 2026 - April 14, 2027. The lift operator lead assists the lift operations supervisor. They will provide for the safe uphill transportation of guests and co-workers by assisting with the supervising of the daily operations of ski lifts and the team members that operate them. Communicate regularly with other departments including lift maintenance, snowsports, tickets & rental, ski patrol, human resources, marketing, and recreation.

Requirements

High school diploma or GED equivalent
Must be an avid mountain biker with the ability to ride our existing rugged, technical terrain
Ability to work manual labor in all weather conditions
Valid driver’s license required
Regularly required to stand; walk; use hands to finger, handle or feel; reach with hands and arms; and climb or balance
The employee is frequently required to sit and stoop, kneel, crouch or crawl and occasionally required to taste or smell
Must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds
Specific vision requirements of this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Nice To Haves

Experience in the mountain bike or ski area industry preferred
Experience in trial building and mini excavator operation is greatly preferred
Experience with basic carpentry and structural integrity preferred
Experience in the outdoor recreation industry preferred
Certifications with chainsaw and heavy machinery operation preferred
Understanding of tools, machines and the ability to diagnose and repair equipment preferred
College degree in outdoor recreation, ski area management or related field preferred

Responsibilities

Assist lift operations supervisor with the planning, supervision and coordination of daily lift operations by exercising supervisory leadership over lift operators.
Monitor Lift Operators to ensure they are performing quality customer services and professional behavior.
Monitor weather conditions and general surroundings by inspecting lift operations on a regular basis.
Supervise and assist with daily openings and closings, preparation of ramps, and mazing.
Oversee the daily completion of all appropriate reports including daily lift logs, incident reports, and others as needed.
Work closely with the Lift Maintenance team to communicate, and escalate maintenance issues when they arise.
Provide superior and interactive service to our guests.
Meet service level objectives and department goals as set for by the General Manager.
Warmly greet arriving guests and serve as a primary point of contact to ensure an exceptional resort experience.
Proactively communicate accurate, up-to-date information regarding resort operations, including facility openings, closures, delays, and special events.
Support continuous improvement activities.
Assist in the support of new and ongoing projects.
Maintain familiarity with all policies, procedures, and rules regarding operation and riding ski lifts, continuously improving knowledge and expertise.
Assist with On-hill management, evaluation, and training of lift operations.
Provide real-time guidance, immediate corrective feedback, and hands-on coaching to Lift Operators during live operations to ensure safety and service standards.
Implement emergency procedures, including contacting ski patrol, demonstrating readiness to learn and adapt in emergency situations.
Implement, maintain, and coach safety in the workplace.
Identify potential hazards and report them immediately, showing initiative and a pioneering spirit in maintaining a safe environment.
Assist in the evacuation of a disabled lift if needed, demonstrating a willingness to take on challenges and solve problems.
Maintain load/unload ramps and Lift Shack areas by shoveling or raking snow and picking up trash demonstrating care and stewardship for the resort's facilities.
Ensure all chairs are clear of snow, ice, and/or grease before loading passengers, ensuring the safety and comfort of guests and colleagues.
Serve as the designated closing Manager On Duty on an occasional basis, overseeing end-of-day operations, closing procedures, and overall mountain security.
Supervise evening resort operations, ensuring all lift shutdown protocols, staff sign-outs, and facility security measures are strictly executed.
Act as the primary point of contact for guest issues, operational emergencies, and staff support during closing shifts.
Perform all other job duties as assigned, supporting the overall success of the lift operations and the resort.
Must be available to work during assigned holiday periods (including Thanksgiving, Christmas, New Year’s, Martin Luther King Jr. Day, and Presidents' Day) as these are our busiest operational times.
Must be available to work within the department’s standard scheduled operational hours.
Weekend shifts are required based on departmental needs.
Willingness to accommodate schedule adjustments, including opening, closing, or peak-coverage shifts as needed.