FT Scheduler

USPI•Greenville, NC

4h•Onsite

About The Position

Under the direction of the Business Office Manager, the Scheduler is responsible for daily maintenance of the surgery schedule and all aspects of the scheduling process. This includes strategizing and problem solving and ensuring high levels of customer service with scheduling coordinators from all doctors' offices and operating room staff. Successful candidate will possess outstanding leadership, communication and customer service skills as well as the ability to diffuse difficult scheduling conflicts efficiently with strategy. The successful candidate should be able to demonstrate previous successful/positive customer service encounters or programs.

Requirements

Minimum 2 years of experience in scheduling medical appointments and/or procedures
High school graduate or equivalent
Excellent communication skills and the ability to communicate with patients over the phone and in person
Medical Terminology experience preferred
Must have the skills necessary to operate the office equipment required to fulfill job duties.
Familiar with patient accounting software
Knowledge of Internet Explorer, Microsoft Excel, Microsoft Word, and Outlook
Longevity in past roles

Responsibilities

Daily maintenance of the surgery schedule
All aspects of the scheduling process
Strategizing and problem solving
Ensuring high levels of customer service with scheduling coordinators from all doctors' offices and operating room staff
Diffusing difficult scheduling conflicts efficiently with strategy