Back End Software Engineer - Agentforce

Salesforce•Palo Alto, CA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Agentforce is the future of AI, and you are the future of Salesforce. Agentforce 2.0 is the digital labor platform for enterprises, enabling a limitless workforce through AI agents for any department, assembled using a new library of pre-built skills, and that can take action across any system or workflow. The Agentforce Planner team is looking for a technically strong, highly collaborative and accomplished Software Engineer to join our exceptional team of engineers. We work in a collaborative environment and we value transparent communication, critical feedback, passion, and having fun.

Requirements

A related technical degree required
7+ years of hands-on experience building, scaling and maintaining large scale, complex distributed systems in the B2B (or B2C) SaaS space that scale for millions of users and is available 24x7
In-depth working knowledge of Go and Python
Solid experience in developing/maintaining large scale microservices using public cloud technologies such as AWS, Azure, GCP, or Heroku
Experience in REST based API development, API lifecycle management and/or client SDKs development
Experience in test-driven development with focus on unit testing, integration testing and end-to-end automation
Solid understanding of SDLC, and best practices in design, development, testing, and deployment
Experience with Agile development methodologies, pair programming, continuous integration (CI) and continuous deployment (CD)
Ability to support/resolve production customer escalations with excellent debugging and problem solving skills
Strong verbal and written communication skills.
Self driven with superior organizational and project management skills.
Ability to work effectively in a distributed team setting
Available for on-call support on regular rotation basis
Experience with Go
Experience with large-scale, highly distributed systems
Experience with performance optimization

Nice To Haves

Experience with ASR, TTS, Telephony technologies.
Experience with modern AI/ML frameworks, systems, libraries, and patterns
Experience with websockets, gRPC, protobuf
Experience with Python, Java/J2EE technologies such as Spring, Spring Boot, Hibernate and EJB
Experience with Data model design and familiarity with SQL and NoSQL
Ability to cross-over to help on the DevOps side of things (CI/CD tools, Terraform, Automation, etc.)
Experience using Analytics and Monitoring tools such as Pingdom, New Relic, Graphite, Sumo Logic and/or Splunk
Some Salesforce platform/ecosystem/implementation knowledge (either as a developer or as admin)

Responsibilities

Build, scale and maintain critical features and systems within the Agentforce platform that are used by millions of end users
Understand the customer/business requirements and translate them to elegant, flexible, and easy-to-use platform capabilities
Lead and participate in Software Design and Architecture discussions and decision making
Drive the execution and delivery of features and systems by collaborating with architects, product owners, engineers, user experience designers and data scientists
Develop and approve test strategies, design automation frameworks, write unit and functional tests to drive up code coverage and automation goals
Lead and mentor junior members of the team, and act as a Technical Leader for teams
Adopt, embrace, and promote agile and test-driven software development practices
Be a multiplier and have a passion for team and team members’ success
Lead the team by example for technical excellence and help the team members make sound decisions