Fulfilment Officer

Manulife•CAN, Ontario - Full Time Remote, PE

7d•CA$43,875 - CA$73,125•Remote

About The Position

The Fulfillment Officer is primarily responsible for verification of documents of residential mortgage applications from new loan inception to instructions to lawyers and notaries. In addition to preparing and processing all mortgage-related transactions and documents, this position requires a high degree of efficiency and organization.

Requirements

Sound knowledge of MS Office programs, such as Word, Excel, Outlook
Excellent customer service skills
Strong interpersonal skills
Proven organization and time management skills
Strong attention to detail
Ability to work in a high-volume, fast-paced environment.
Excellent Oral and written French and English language skills are a must.
Team collaborative (strong Team player)
Willing to work flexible hours during peak season.

Nice To Haves

General knowledge of residential mortgage business and mortgage underwriting practices an asset
Previous Banking experience is an asset
Ability to understand and correctly interpret legal mortgage documents an asset.

Responsibilities

Review documents submitted by the Mortgage Specialist to ensure the file is in good order and all conditions have been met.
Set up and administer new mortgage business and process the related financial transactions.
Address routine queries from internal partners.
Apply strong decision making and problem-solving skills to resolve situations, influence decisions and maintain strong accountability with respect to workload and responsiveness so that expectations and standards are met or surpassed within a timely manner.
Contribute to and support the team in meeting urgent deadlines and unexpected increased volumes.
Promptly respond and resolve inquiries.
Create and maintain strong team collaborative working relationships with internal departments by providing excellent customer service.
Identify continuous improvement opportunities and share ideas for improvements and efficiencies and assist with implementation.
Ensure escalated complaint investigations consider customer experience.
Follow Bank policies and standards for required information, supporting documentation and processes to discharge a mortgage.