Fulfillment Technician

Sherwin-Williams • Minneapolis, MN

3d • Onsite

About The Position

The Fulfillment Technician supports the Marketing team by accurately and promptly processing coil and extrusion sample requests. The role maintains organized, reliable sample inventory systems and facilitates communication among Marketing, Color, and Lab teams. It helps ensure customers receive correct, high-quality samples quickly, supporting the company’s brand experience and customer satisfaction.

This role is fully onsite in Minneapolis, Minnesota, and requires up to 10% travel. The position may involve access to confidential or proprietary information and other valuable items; the company has determined that a criminal-history review is necessary to protect its business, operations, reputation, employees, and business relationships.

Requirements

• High school diploma or GED equivalent.
• At least one year of customer service or inside/outside sales experience.
• Strong attention to detail and ability to manage many small tasks accurately.
• Comfort working in fast-paced, deadline-driven environments.
• Professional verbal and written communication with customers and internal partners regarding sample requests, timelines, and issue resolution.
• Strong customer-service skills, including responsiveness, clarity, and attention to detail when providing updates or coordinating sample needs.

Nice To Haves

• Bachelor’s degree.
• Experience in color science, coatings, or manufacturing industries.

Responsibilities

• Ensure tests are completed and results meet specifications before samples move to the next production process.
• Enter batch data into the electronic batch records system.
• Generate paperwork as needed to meet customer specifications.
• Gather and send customer samples as required.
• Use appropriate computer systems to support effective product testing.
• Determine the disposition of non-compliant finished goods.
• Place non-conforming samples on hold as needed.
• Maintain sample inventory levels.
• Identify and communicate sample issues or delays to other departments as needed.
• Create, maintain, and update Quality Department standard operating procedures to meet ISO requirements.
• Process sample transactions accurately and consistently with policies and procedures.
• Maintain precise work order files and formulas.
• Assist in training other library associates as needed.
• Communicate professionally with customers and internal partners about sample requests, timelines, and issue resolution, verbally and in writing.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Flexible Spending Accounts (FSAs).
• Disability coverage.
• Security, retirement, and saving benefits.
• Generous time-away-from-work package, including personal leave, paid parental leave, medical leave, vacation, and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED