Full Time - Fulfillment Team Lead - Opening
About The Position
The Fulfillment Team Lead coaches and models service excellence through accurate, high-quality picking, staging, and order validation. The role responds to customer and associate questions, resolves issues, and escalates when needed while balancing service, administrative, and maintenance tasks with fulfillment responsibilities. The position uses the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day / Gig, and Curbside orders. It partners with the Pro Sales team on Pro Call Ahead Orders and helps resolve escalated customer issues and operational challenges. The role supports inventory accuracy, SIMS compliance, and shrink reduction through audits and validation; maintains safe, organized, compliant fulfillment areas; and conducts daily checks to enforce safety and maintenance standards. The Fulfillment Team Lead operates and maintains certification for powered equipment, assists with scheduling, coverage, and communication of fulfillment priorities in partnership with leadership and the MOD, and may be assigned other duties to support business needs. Required powered-equipment certifications are Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck; they must be obtained if not already held.
Requirements
- High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
- At least 6 months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- At least 1 year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
- Obtain certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker if not already certified.
Nice To Haves
- At least 6 months of experience using common retail technology, such as smartphones and tablets.
- At least 6 months of experience working in any department at a Lowe’s retail store.
- At least 6 months of experience in an administrative role processing and filing paperwork, including invoices.
- At least 1 year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
- At least 1 year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
Responsibilities
- Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
- Respond to customer and associate questions, resolve issues, and escalate when needed.
- Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
- Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day / Gig, and Curbside orders.
- Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
- Resolve escalated customer issues and operational challenges quickly and effectively.
- Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
- Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
- Operate powered equipment and maintain required certification while following all safety requirements.
- Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and the MOD as needed.
- Perform other duties as assigned to support business needs.
Benefits
- Health, dental, and vision insurance
- Life and disability insurance
- Paid time off based on role, tenure, and locality, including vacation, holidays, sick, and volunteer time
- Flexible spending and health savings accounts
- 401(k) retirement account with company match
- Employee Assistance Program with concierge, work/life services, and no-cost counseling
- Education support programs, including tuition assistance and trade skills scholarships
- Business Travel Accident insurance
- Maternity and parental leave
- Adoption assistance
- Lowe’s Associate Discount and broad discount platform
- Other discretionary benefits based on eligibility, including annual bonuses, enrollment in Lowe’s Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards
- Learning and development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
