Full Time - Fulfillment Team Lead - Opening

Lowe's Home Centers • Woburn, MA

6d

About The Position

The Fulfillment Team Lead coaches and models service excellence by ensuring accurate, high-quality picking, staging, and order validation. The role responds to customer and associate questions, resolves issues, and escalates when needed while balancing service, administrative, maintenance, and fulfillment responsibilities. Using the Orders App, the team lead picks, stages, and fulfills Pickup, Install, Delivery, Same Day / Gig, and Curbside orders, and partners with the Pro Sales team to prepare Pro Call Ahead Orders.

The position supports inventory accuracy, SIMS compliance, and shrink reduction through audits and validation. It maintains safe, organized, compliant fulfillment areas through daily checks and enforcement of safety and maintenance standards. The team lead operates powered equipment and maintains required certifications, and assists with scheduling, coverage, and communication of fulfillment priorities in partnership with leadership and the MOD. Other duties may be assigned to support business needs.

Requirements

• High school diploma or GED, or equivalent years of experience in lieu of the education requirement, if applicable.
• Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
• One year of retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building customer relationships, and thanking customers for their business.
• Obtain required certification for Counterbalance Forklift, Narrow Aisle Reach Truck, and Order Picker if not already certified.

Nice To Haves

• Six months of experience using common retail technology, such as smartphones and tablets.
• Six months of experience working in any department at a Lowe’s retail store.
• Six months of experience in an administrative role processing and filing paperwork, including invoices.
• One year of supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees.
• One year of experience in a customer service or product fulfillment position at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, lawn, or garden.

Responsibilities

• Coach and model service excellence through accurate, high-quality picking, staging, and order validation.
• Respond to customer and associate questions, resolve issues, and escalate when needed.
• Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
• Use the Orders App to pick, stage, and fulfill Pickup, Install, Delivery, Same Day / Gig, and Curbside orders.
• Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
• Resolve escalated customer issues and operational challenges quickly and effectively.
• Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
• Conduct daily checks and enforce safety and maintenance standards to keep fulfillment areas safe, organized, and compliant.
• Operate powered equipment and maintain certification, following all safety requirements.
• Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and the MOD as needed.
• Perform other duties as assigned to support business needs.

Benefits

• Health, dental, and vision insurance
• Life and disability insurance
• Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality
• Flexible spending and health savings accounts
• 401(k) retirement account with company match
• Employee Assistance Program with concierge and work/life services and no-cost counseling
• Education support programs, including tuition assistance and trade skills scholarships
• Business Travel Accident insurance
• Maternity and parental leave
• Adoption assistance
• Lowe’s Associate Discount and broad discount platform
• Other discretionary benefits, based on eligibility, including annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards
• Learning and development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED