Full Time - Fulfillment Team Lead - Day

Lowe's Companies, Inc.•Chicago, IL

7d•$18 - $20•Onsite

About The Position

This role is for a Full-Time Fulfillment Team Lead focusing on the Day shift. The primary responsibilities include coaching and modeling service excellence in picking, staging, and order validation. The Team Lead will respond to customer and associate inquiries, resolve issues, and escalate when necessary. They will balance service, administrative, and maintenance tasks with fulfillment duties. A key part of the role involves using the Orders App for various order types and partnering with the Pro Sales team for specific order fulfillment. The position also requires supporting inventory accuracy, SIMS compliance, and shrink reduction. Ensuring the safety and organization of fulfillment areas through daily checks and adherence to safety standards is crucial. The role also involves operating and maintaining certification for powered equipment like forklifts and order pickers, and assisting with scheduling and communication of fulfillment priorities.

Requirements

High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
1 Year of Retail experience providing customer service, including identifying and resolving customer issues, greeting customers, answering phones, building relationships with customers, and thanking customers for their business
Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Nice To Haves

6 Months of Experience using common retail technology, such as smart phones and tablets
6 Months of Experience working in any department at a Lowe’s retail store
6 Months of Experience in an administrative role processing and filing paperwork including invoices
1 Year of Supervisory experience in any field, including directing, delegating, evaluating, training, and coaching employees
1 Year of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)

Responsibilities

Coach and model service excellence through accurate and high quality picking, staging, and order validation.
Respond to customer and associate questions, resolve issues, and escalate when needed.
Balance service, administrative, and maintenance tasks with fulfillment responsibilities.
Use the Orders App to pick, stage, and fulfill all order types (Pickup, Install, Delivery, Same Day / Gig, and Curbside.
Partner with the Pro Sales team to ensure Pro Call Ahead Orders are picked and staged.
Resolve escalated customer issues and operational challenges quickly and effectively.
Support inventory accuracy, SIMS compliance, and shrink reduction through audits and validation.
Ensure fulfillment areas remain safe, organized, and compliant by conducting daily checks and enforcing safety and maintenance standards.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Assist with scheduling, coverage, and communication of fulfillment priorities, partnering with leadership and MOD as needed.
Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.
May be assigned other duties to support business needs.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards