Fulfillment Support Specialist

Ministry Brands • Tampa, FL

2d • Hybrid

About The Position

Ministry Brands is looking for a Fulfillment Support Specialist to join their growing team. As part of Ministry Brands, they are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma and Tampa, Florida. Their mission is to be the trusted voice in background screening by providing a unique experience that conveys visionary leadership, passion for service, and commitment to excellence. They are a rapidly expanding organization that fosters employee engagement, as well as personal and professional growth.

Requirements

• 6+ months of related experience in verifications, criminal research, customer support, or a customer-facing role.
• Intermediate level of skill in Office 365 - Microsoft Word, Excel, PowerPoint, Outlook.
• Demonstrated ability to learn and understand basic office software applications.
• Excellent verbal and written communication, organization and follow-up skills.
• Strong relationship-building skills and the ability to work both individually and as a member of a team.
• Ability to work effectively and accurately within a fast-paced, deadline-driven environment.

Nice To Haves

• A two-year degree from a college or technical school or an equivalent combination of education and experience is preferred.

Responsibilities

• Work within a variety of software systems to manage tickets ensuring an excellent experience to clients.
• Manage document flow through digital and physical resource processes.
• Follow processes and procedures to set up accounts.
• Basic data entry inputting data and customer orders as needed into multiple programs from client sign up forms.
• Collaborate with team members to provide resolutions to customer inquiries.
• Provide customer feedback to management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision-making purposes.
• Provide excellent customer service through a friendly yet empathetic tone, and proactive and timely responses to maintain high customer satisfaction scores.
• Ensure accurate and prompt turnaround on all requests.
• Provide and maintain an in-depth working knowledge of all searches and client guidelines.
• Input thorough and accurate notes.
• Tracking, routing, and redirecting information to the correct resources.
• Understanding employment and volunteer background screening compliance.
• Perform all tasks within the regulations and compliance standards of our accreditation.

Benefits

• Quarterly Incentive Program
• Robust healthcare options – Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company.
• Flexible paid time off – Flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave.
• 11.5 days of fully paid holidays!
• 401(k) matching – Ministry Brands matches 100% of your 401(k) contributions, dollar-for-dollar, up to 3%.
• Paid parental leave
• Mental health support – Employee Assistance Program which provides access to in-person or virtual counseling at no cost.
• Professional development reimbursement
• Employee Recognition & Rewards - using Nectar to celebrate achievements and strengthen culture of recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree