We Elevate... Quality of urban lifeFulfillment Support Manager - LPC

Schindler Group

58d

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Requirements

Post Secondary – preferably in Business or Engineering
5-8 years in elevator industry or related experience, or a similar industry which includes the sales and servicing of capital equipment, with at least 3-5 of those years is a senior supervisory or management position
Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Responsibilities

Plan, manage, and organize the execution of new installation order fulfillment processes, ensuring detailed preparation of installation schedules and plans. Ensure these are aligned with project timelines and customer expectations.
Ensure timely and precise communication across various internal departments, including engineering, project management, and procurement, as well as with external stakeholders such as contractors and customers.
Monitor and enhance supply chain operations to improve efficiency, proactively addressing potential issues, and providing essential support to field teams, including fitters involved in elevator and escalator installations.
Collaborate effectively with engineers, project managers, contractors, and suppliers to ensure seamless coordination and execution of new installation projects.
Engage with customers regularly to manage their expectations, provide updates on project timelines, and address concerns promptly, highlighting a commitment to excellent customer service and operational excellence.