Fulfillment Supervisor

CookUnity•Austin, TX

5d•Onsite

About The Position

The Fulfillment Supervisor is responsible for overseeing and ensuring the accurate and timely picking, packing, and preparation of orders during their assigned shift. Working in a cold production environment, this role requires attention to detail, strong organizational skills, and the ability to effectively lead and communicate with a bilingual team (English and Spanish). The Fulfillment Supervisor will utilize technology such as Tableau, Google Sheets and communication tools (Slack, Geneva, Slack, Geneva, Gmail) to monitor operations and ensure smooth workflow.

Requirements

Bilingual (English and Spanish): Fluency in both languages is required, no exceptions.
Proficiency in Google Sheets and familiarity with communication tools like Slack, Geneva, and Gmail.
Ability to work in a cold production environment.
Strong ability to manage and motivate a diverse team.
Ability to lift/carry up to 50lbs.
High level of accuracy in monitoring operations and fulfilling orders.

Responsibilities

Supervise pick-and-pack operations, ensuring all orders are accurately fulfilled and meet quality standards.
Monitor order progress to ensure timely completion during the assigned shift.
Troubleshoot and resolve any operational issues that may arise.
Provide clear instructions and guidance to team members to optimize performance.
Address team member concerns and escalate issues to management when necessary.
Work effectively in a cold storage environment, while training team members on cold storage best practices and safety guidelines.
Use a combination of Tableau and Google Sheets to track and document order progress and team performance metrics.
Communicate effectively using tools like Slack, Geneva, and Gmail to coordinate with other teams and management.
Prepare end-of-shift reports detailing key metrics, issues, and resolutions.
Ensure all orders meet company quality standards before dispatch.
Enforce adherence to Standard Operating Procedures (SOPs).
Operate pallet jack to move pallets of product
Pick and Pack SOP’s
Inventory Counting
Scheduling / Labor Utilization