Fulfillment Supervisor

Comoto•North Las Vegas, NV

5d•Onsite

About The Position

Comoto Holdings is seeking an Inbound Supervisor for their Fulfillment Network in North Las Vegas. This role is responsible for leading a team to ensure efficient workflow and excellent customer service within the distribution center. The supervisor will oversee daily operations, interpret and enforce company guidelines, and maintain the fulfillment culture. The position requires a focus on cost-effectiveness and customer-centric service, with the goal of ensuring the anticipated arrival of products and maintaining a high standard of operational excellence.

Requirements

Minimum of 1 year supervisor experience in a fulfillment center environment (required).
A commitment to Comoto's Core Values.
A general understanding of web-browser based software.
An understanding of Excel and Excel reporting.
A working knowledge of shipping procedures acquired through on-the-job training.
FC problem solving and analytical skills.
A high level of attention to detail.
The ability to assign projects and delegate responsibilities.
Established communication, interpersonal, and listening skills.
The ability to interact and participate in a fast-paced, high-energy, team-driven environment.
Time management skills and the ability to organize and manage multiple priorities.
Writing and math skills normally acquired through high school education.

Nice To Haves

E-Commerce fulfillment leadership experience preferred.
Experience of JD Edwards is a plus.

Responsibilities

Establishing and maintaining a "best in class" culture.
Ensuring that the team delivers excellent internal and external customer service.
Making decisions and reporting any concerning activity to fulfillment manager or general manager.
Being responsible for the accuracy of daily metrics in Department Performance & Team performance.
Diving deep to understand the root cause of improving/declining metrics.
Performance management as necessary on a team/employee level.
Implementing and maintaining 1:1s with your team.
Ensuring that team leads and their team members have all the necessary supplies.
Maintaining a receiving accuracy of 99.9%.
Maintaining 100% same day receiving accuracy.
Spending 30 minutes on the calendar in each Path, per week.
Maintaining and updating the misship form.
Establishing and continuously updating SOPs for the Receiving department on all processes (shared with Las Vegas counterpart).
Managing and overseeing daily performance of Team Lead and team members.
Upholding the standards of the handbook/culture on a daily basis within the FC.
Ensuring that Team Leads provide high internal customer experience on a daily basis.
Teaching and empowering Team Lead to run all aspects of the daily operation.
Delegating projects to the team lead and working with team lead to execute the projects.