Fulfillment Supervisor - CT

Athletic Brewing Company • Milford, CT

2d • Onsite

About The Position

As Fulfillment Supervisor at Athletic Brewing Company, you'll lead the fulfillment team in their daily activities and directly impact the success of our DTC business. Athletic’s 5 values are Community, Quality, Inclusion, Innovation, and Integrity. The fulfillment supervisor role will have a direct impact on all 5 of those company pillars. Community & Quality - The fulfillment team picks, packs, and ships products directly to our customers and community. The quality and speed of the work has a direct impact on our company's success, and makes the fulfillment team a critical part of Athletic’s internal team. Integrity is important as it is imperative that you lead by example — following the policies you hold your team to and communicating clearly across Warehouse, Procurement, and eCommerce teams. Inclusion happens in your monthly 1:1s, where every team member gets heard and gets what they need to do their best work. You will have a large impact on new and existing teammates to help them grow and learn new skills at Athletic. Innovation - The ecommerce platform is the DTC pipeline for all of Athletic’s innovative new products. This role is also expected to help innovate and improve our processes through continuous improvement techniques as well as outside the box thinking to drive efficiencies.

Requirements

• Prior team leadership required
• Prior fulfillment experience valued
• High School Diploma or General Education Degree (GED)
• Google Workspace
• Comfortable with using software such as Netsuite, Workday, Shipstation, RF Smart, etc.
• Personal curiosity in improving skills.
• Strong attention to detail, listening, and verbal communication skills.
• Honest, dependable, high integrity, team player, and passionate.
• Ability to build relationships and promote teamwork through coaching, mentoring, and an overall positive attitude.

Nice To Haves

• AI enthusiasm and/or experience preferred

Responsibilities

• Responsible for on time and in full delivery (OTIF) of all ecommerce and brewery direct orders routed from Athletic Brewing’s fulfillment centers.
• Drives efficiency and process improvement initiatives with the fulfillment team, and works to build a culture of continuous improvement on the fulfillment team.
• Plans and organizes daily activities related to eCommerce picking, packing, and shipping.
• Ensures all team members are prepared with the necessary tools and training required to complete daily tasks in a healthy, safe, and productive work environment.
• Works with the Warehouse Operations Manager to coordinate temp workers as needed to fill in gaps, and works with other department leaders to coordinate OT shifts for teammates to help the fulfillment team.
• Supervises Fulfillment Associate time and attendance, PTO requests and payroll approvals.
• Ensures the team is properly staffed to achieve the required volumes.
• Leads by example by following the company’s attendance policy and escalates team member attendance violations to HR and Warehouse Operations Manager
• Responsible for holding teammates accountable to their goals and expectations. The supervisor is expected to coach teammates on their performance and work with their manager and HR to administer corrective actions when necessary.
• Schedules bi-weekly 1:1 check-ins with the Fulfillment team to discuss performance, development, and coaching opportunities. The supervisor will also write and deliver performance reviews for the fulfillment team.
• Develops and maintains SOPs with the Warehouse Operations Manager and gets buy-in from the team to adherence to eCommerce SOPs and standards.
• Work with the fulfillment team to effectively and efficiently navigate eCommerce Fulfillment OMS (ShipStation) and distribute orders to team members.
• Collaborates and supports E-commerce goals and expectations with the Warehouse Operations Manager
• Sends a daily end of shift email with all pertinent KPIs and plans for the upcoming day. Any out of specification items are addressed with clear action items for how to bring back into compliance
• Accountable for accurate E-Commerce inventory counts. Ensures that inventory transfers are accurate and that counts are performed on schedule.
• Communicates packaging inventory levels, shortages, and ordering requirements to applicable teams (Warehouse, Procurement).
• Supports and assists in the picking, packing, and shipping of ecommerce orders
• Maintains a professional, positive, productive, solution-driven, can-do attitude.
• Supports, follows, and enforces company GMPs and safety standards.
• Effectively manages projects, tasks, and responsibilities assigned by the Warehouse Operations Manager.
• Maintains overall cleanliness and organization of the entire Ecommerce work area.
• Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

Benefits

• Company Paid health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave
• In addition to Paid Time Off, all team members receive one paid day per month to dedicate to volunteering activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED