Fulfillment Specialist

Avalon Document Services • Syracuse, NY

13d

About The Position

Avalon is hiring a full-time Fulfillment Specialist for its Operations team. The role processes medical Release of Information (ROI) requests and helps ensure medical records and related documents are handled accurately, efficiently, securely, and on time. No previous ROI experience is required; initial and ongoing training is provided. The position works second shift, Monday through Friday, 3 p.m. to 11 p.m., and reports to a Team Leader.

Avalon is a professional services company whose services include eDiscovery, cybersecurity, managed review and legal staffing, and secure print and mail solutions. The company describes its culture as team-oriented, with an emphasis on accountability, attention to detail, open communication, collaboration, and continuous improvement. The role offers training and opportunities to learn and grow while contributing to the secure processing of sensitive medical information.

Requirements

• High school diploma or equivalent.
• Strong attention to detail and pride in getting work right.
• Dependability, organization, and effective time management.
• Comfort working in a fast-paced, production-oriented environment.
• Ability to work independently with limited supervision after training.
• Comfort using computers and common office equipment.
• Basic Microsoft Office, computer, and math skills.
• Ability to follow detailed procedures consistently.
• Understanding of the importance of protecting confidential and sensitive information.
• Effective communication and ability to work well as part of a team.
• Ability to sit or stand for prolonged periods, occasionally bend or kneel, push and pull carts as needed, and lift up to 50 pounds at times.

Nice To Haves

• Experience with medical records, Release of Information (ROI), or healthcare systems.
• HIPAA knowledge or certification.

Responsibilities

• Prepare, print, and package medical records and other documents for mailing.
• Verify that medical records are matched with the correct supporting documentation.
• Learn and use software, printers, scanners, copiers, and other equipment needed to complete the work.
• Monitor printing and mailing transactions from start to finish to help ensure accuracy and successful completion.
• Help keep printers, copiers, and other equipment operating efficiently.
• Follow established procedures for handling Protected Health Information (PHI) and maintaining HIPAA compliance.
• Meet established productivity and quality expectations.
• Work with the distribution center and third-party customer service representatives to resolve questions and ensure requests are completed successfully.
• Participate in initial and ongoing training.

Benefits

• Training and support to build confidence and succeed in the role.
• Opportunities to learn and grow skills and experience.
• A team-oriented culture centered on respect, collaboration, and mutual support.
• Encouragement to share ideas and contribute to continuous improvement.
• Work contributing to the accurate, secure, and efficient processing of sensitive medical information.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED