Fulfillment Specialist
Sagility•El Paso, TX
•Onsite
About The Position
Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
Requirements
- High school diploma (equivalent) or a combination of high school and relevant experience
- Can do attitude working with Stakeholders to overcome obstacles and respond to enquiries
- Upbeat, friendly personality, and pleasing phone voice – no matter what time of the day
- Professional demeanor, dependable, punctual and consistent
- Impeccable organizational and time management skills
- Experience in gathering data, compiling information, and preparing reports
- Demonstrated good judgment and initiative
- Proven success effectively interacting with all levels of an organization
- Superior communication skills, both written and oral
- Excellent analytical skills
- Demonstrated ethical and professional conduct including respect and confidentiality
- Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must
- Flexibility to work in a 7 day, 365 day work environment
Responsibilities
- Conduct outreach via email, text, and phone calls to current & former Sagility staff who require assistance returning Sagility-owned assets.
- Process returned Sagility assets received at the warehouse
- Create and manage shipping and return labels
- Prepare shipment boxes, including assembling boxes, adding packaging materials, inserting return labels, and sealing for shipment.
- Maintain an inventory control system accurately track all incoming and outgoing equipment shipments by ensuring scanning and staging are completed quickly
- Ensure equipment shipped to New Hires are accurately assembled; addressed; and contain the proper assembly instructions and HR forms
- Work with shipping company to drive on time delivery and notify stakeholders if shipping is affected in any way.
- Continually build relationships with shipping companies to identify improvement and cost opportunities
- Work with HR and other stakeholders, strive to have 100% of equipment returned from agents that have left Sagility by coordinating communication and return processes/steps
- Provide regular reports to understand Equipment on hand; Equipment awaiting return from employees; and cost of shipping and packing materials
- Maintain cost associated files to understand and drive cost efficiencies. Make recommendations where applicable and drive implementation of agreed upon recommendations
- Using step by step instructions, test returned equipment for damage and quickly put back into inventory or returned to manufacturer with assistance of IT group
- Continually review the Work@Home Fulfillment lifecycle and develop solutions to overcome obstacles
- Work with stakeholders to find solutions to unique situations, be a problem solver by utilizing knowledge and resources to effectively overcome obstacles
- Understanding capacity plans, proactively advise of low inventory or other issues that may affect providing equipment for current and future hiring classes
- Maintain and enhance communication ‘triggers’ with Technology to quickly and accurately ship replacement equipment thereby minimizing the non-billable downtime
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
