Fulfillment Specialist - HST's
About The Position
Are you an ambitious self-starter who thrives in fast-paced fulfillment operations and takes pride in achieving results? We’re looking for talented individuals like you - come join us and make an impact! Come be a part of the future of Sleep Medicine! Join our Epoch & Clinical team and help us improve the lives of countless patients suffering from sleep apnea! We’re on a mission to make a positive impact on the lives of patients living with sleep disorders by simplifying the complex process from diagnosis to treatment. The Fulfillment Specialist – HST is responsible for setting up home sleep study equipment and CPAP equipment and accurately shipping to patients as well as cleaning, preparing, inventorying, and stocking HST and PAP equipment. The expectation of this position is to provide a first-class patient experience, with every patient interaction. This position is fully onsite.
Requirements
- Detail oriented, good people skills and the ability to follow-up
- Ability to deal pleasantly and patiently with patients, employees and vendors
- Must be able to speak and read English fluently
- MS Office computer skills required
Nice To Haves
- bilingual (Spanish) a strong plus, but not required
- 1+ year of experience in shipping, receiving or inventory control
- prior experience in medical equipment and handling
Responsibilities
- Sets up equipment based on sales order requirements
- Initializes home sleep study equipment
- Prepares HST or PAP equipment for shipping
- Responsible for troubleshooting issues with shipping including filing claims with shipping carriers such as USPS, UPS, and FedEx
- Cleans and disinfects HST and PAP equipment per company infection control procedures
- Creates new or updated sales orders as necessary
- Stocks equipment and perform inventory counts to ensure all equipment is accounted for and tracked
- Communicates and educates patients on medical equipment and sleep disorders
- Communicates with patients, physicians and other health care staff regarding diagnosis and treatment plans
- Contacts patients by telephone to collect outstanding pending equipment
- Works competently in Brightree to access and retrieve patients, insurance, and billing information as needed
- Supports the Clinical department and warehouse with inventory control, cleaning and administrative duties as needed
- Other duties as assigned
Benefits
- Medical
- Dental
- Vision
- Sick
- Holiday & Vacation time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
