Fulfillment Specialist & Asset Recovery

Sagility • El Paso, TX

5d • Onsite

About The Position

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.
We are currently hiring a Fulfillment Specialist to join us at our El Paso, TX location.

Requirements

• High school diploma or equivalent required.
• Associate degree in Information Technology, Business Administration, Data Management, or related field preferred.
• Strong attention to detail and data accuracy.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality of employee and asset information.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision
• Can do attitude working with Stakeholders to overcome obstacles and respond to inquiries.
• Upbeat, friendly personality, and professional phone etiquette
• Professional demeanor, dependable, punctual, and consistent
• Proven success effectively interacting with all levels of an organization.
• Superior communication skills, both written and oral
• Excellent analytical skills
• Demonstrated ethical and professional conduct including respect and confidentiality.
• Superior knowledge of MS Office products (MS Word, Excel and PowerPoint) a must

Responsibilities

• Asset Data Collection: Contact employees through phone, Microsoft Teams, BHIVE, and email. Verify employee-assigned IT assets, including computers and monitors. Collect and document asset serial numbers and ownership information. Follow up with employees who do not initially respond. Track outreach activities and employee responses.
• Asset Validation and Reconciliation: Compare employee-provided information against existing inventory records. Validate asset ownership and assignment accuracy. Identify discrepancies between reported assets and inventory databases. Investigate missing, duplicate, or incorrectly assigned assets. Ensure employee data is properly associated with assigned hardware.
• Data Quality and Remediation: Correct formatting errors and inconsistent data entries. Resolve data entry inaccuracies and incomplete records. Update inventory repositories with validated information. Maintain accurate documentation of changes and corrections. Support the preparation of a final reconciled inventory dataset.
• Reporting and Documentation: Maintain detailed records of collection and validation activities. Escalate unresolved discrepancies to the Project Lead. Participate in quality review sessions. Provide status updates and progress reports as requested. Assist with project closeout documentation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree