Fulfillment Processor

CSC•Wilmington, NC

11d•Hybrid

About The Position

Fulfillment Processor Wilmington, DE Working Hours: Monday-Friday, 11:00 am-8:00 pm ET. (During the initial training period, hours will be Monday-Friday, 8:00 am-5:00 pm ET) Hybrid Work Model (3 days onsite/ 2 days remote) Are you passionate about delivering excellent customer service? We are too! As a Fullfillment Processor, you will register, renew, transfer, and modify domain names with accuracy and efficiency. This role requires a proactive mindset and strong critical thinking, organizational, and problem-solving skills. You will work closely with vendors and colleagues across diverse regions and cultures. If you're a motivated, detail-oriented professional with a passion for innovative technology and global digital branding, this is an excellent opportunity to grow your career. We’re a company of helpful people teaming up to make a difference in global business and our local communities. We are passionate about service excellence, giving back to the community, and continuous improvement. CSC is the business behind business®. What does that mean? Learn more about DBS at cscdbs.com. Navigate to the Why CSC section where you will learn about our solutions and what our clients have to say about us!

Requirements

Strong verbal and written communication skills, including the ability to present information clearly to stakeholders
Analytical and critical thinking skills to interpret data, identify issues, and develop practical solutions
Effective planning and organizational skills to manage tasks, prioritize work, and meet deadlines
High level of attention to detail to ensure accuracy and quality of work
Adaptability and flexibility to respond to changing processes and priorities
Strong Microsoft Office skills including Excel, Word, and Outlook

Responsibilities

Register, renew, transfer, and modify domain names
Research and develop expertise in domain-specific requirements
Prepare documentation and provide clear and concise instructions
Develop partnerships with global vendors through effective communication and cultural awareness
Prioritize work in a shared team queue and collaborate to ensure all work is complete
Identify and escalate complex issues, ensuring follow-up and resolution in a timely manner
Understand and strive to meet or exceed performance metrics that support our commitment to industry-leading client service