Certified Fulfillment Pharmacy Technician (FT)

Hy-Vee, Inc.•Omaha, NE

3d•Onsite

About The Position

At Amber Specialty Pharmacy, our commitment to patient care is unmatched. Enjoy fulfillment in a career where you have the opportunity to make a positive impact on patients with complex and chronic conditions. Amber Specialty Pharmacy is a wholly owned subsidiary of Hy-Vee, Inc., headquartered in Omaha and serving patients nationwide. We specialize in managing rare and chronic conditions, in categories like organ transplant, oncology, and more. With unwavering dedication, we provide comprehensive clinical support and patient management, ensuring each individual's unique needs are met. Our commitment to core family values, respect, and dignity for both patients and employees alike, makes us a unique place to work. Our passionate team delivers specialized care with honesty and compassion, making a positive impact on the lives we touch.

Requirements

Certified Pharmacy Technician
Current unrestricted state pharmacy technician registration/licensure
National or state pharmacy technician certification per applicable State Board of Pharmacy requirements
Proficient with MS Excel, Word, and Outlook
Understanding of insurance verification and online prescription adjudication
Strong oral, written, and interpersonal skills
Self-initiative
Demonstrated ability to meet tight deadlines
Ability to work with all levels of internal management and staff, as well as outside clients and vendors
Must pass post-offer, pre-employment drug background tests as allowed by state, federal, local ordinance, statutes and licensing/accreditation requirements.
Must lift and traverse the area to move paper and supplies to use the equipment.
The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations.
The ability to observe details at close range (within a few feet of the observer).
Candidates must be able to pass a pre-employment drug test, background check, and health screening (if applicable).

Nice To Haves

Independent thinking and individualized care are the cornerstones of our dynamic approach in the specialty pharmacy and infusion services industry.

Responsibilities

Following state and federal regulations assists the pharmacist, under direct supervision, in the practice of pharmacy.
Assists the pharmacist in the performance of other Pharmacy Department duties in accordance with Company policies and procedures.
Under the supervision of the pharmacist, assists in pharmacy practice in accordance with state, federal, and Company policy.
Operates pharmacy systems and software to obtain patient and drug information, process prescriptions, and perform other necessary functions on the system per policies and regulations.
Reviews and researches invalid prescriptions to determine needed information.
Contacts the provider or patient to obtain accurate information to continue processing the prescription.
Triage and resolve issues or concerns relating to invalid prescriptions, inability to take medications, and issues to the appropriate team (i.e., PA, appeals, funding, COB, clinical).
Contacts insurance or payer to verify that prescribed medication coverage is within defined perimeters.
Works with the pharmacist and/or nurse to contact providers and insurance companies to verify prescriptions, overrides, and other approvals.
Enters patient, doctor, insurance, and prescription information quickly and accurately into the computer system and processes the claims for adjudication to determine coverage issues.
Investigates patient insurance benefits and other supplemental payer information to minimize out-of-pocket expenses; advocate on the patient’s behalf to identify and assess reimbursement coverage options for those with insurance.
Process prescriptions from intake to order completion.
Maintains knowledge of Company loss prevention techniques.
Completes assignments and works on special projects as assigned.
Stays current with industry practices that relate to job responsibilities and integrates them.
Immediately reports prescription errors to the pharmacist on duty and adheres to Company policies and procedures.
Handles telephone calls that do not require the personal attention of the pharmacist.
Processes manual claims for third-party program prescription services and performs other clerical duties as assigned by the Pharmacy Manager.
Builds rapport with coworkers, internal customers, and other departments to promote the highest customer service and a positive company image.
Follows drug manufacturer REMS program requirements for limited distribution of drugs.
Adheres to all company policies as indicated in the handbook and directives issued by management.
Has reviewed the Policy and Procedure manual.
Document routing of new referrals, refill prescriptions, and new prescriptions on existing patients via the portal, e-mails, fax, etc.
Assists with obtaining refills on expired prescriptions as needed.
Use workflow software to record incoming and outbound contact attempts with patients, doctors, and insurance companies.
Records the receipt of prescriptions, chart notes, and insurance information.
Documents dates and times received and any applicable authorization or pharmacy referral information.
Appropriately attaches documents to the electronic health record of the patient.
Works closely with Fulfillment Pharmacist to provide a team approach to assisting existing patients with their new or refill prescription needs.
Prints packing slip, customer receipt, and prescription label after review.
Perform duties such as ordering, unpacking, checking, and storing shipments of pharmaceuticals and supplies, processing claims for shortages/overages and damages in shipments, and returning outdated and overstocked merchandise.
Pulls medications, counts, and fills prescriptions.
Compounds non-sterile prescriptions accurately.
Corrects lot numbers in the computer system to reflect drug dispensed (as required), and logs lot numbers in perpetual inventory books for designated medications.
Maintains pharmacy temperature and humidity logs in the pharmacy area.
Assists with inventory counts as needed.
Assists customers with picking up medications.
Cleans counters and equipment and performs trash removal duties as needed.
Utilizes pharmacy workflow software to electronically track prescriptions.
Monitors pharmacy for adequate stock of medications and supplies.
Performs shipping duties as needed.