Hawaii Fulfillment Operator

doTERRA•Waipahu, HI

12d•Onsite

About The Position

This is a part-time position where the employee will serve as the primary point person for the Hawaii Product Center and a member of the overall fulfillment team. The role involves preparing customer orders for shipping or pick-up, interacting with customers, processing transactions, and supporting the fulfillment team in various operational tasks. The company emphasizes employee growth, skill development, and fostering a positive work environment.

Requirements

Inventory control, warehousing, fulfillment experience highly desired.
Proficiency in everyday computer skills, including but not limited to MS Word, Excel, Google Docs, Google sheets etc.
Order entry and WMS systems experience a plus.
Ability to lift up to 50 lbs.
Excellent interpersonal skills with both internal and external customers.
Ability to contribute to and promote the building of an amazing team atmosphere.
Use of creative problem-solving skills highly encouraged.
Flexibility within job duties.

Responsibilities

Greet customers as they arrive at the Product Center.
Deliver orders to customers and perform the required transactions to confirm order pick up.
Use knowledge of internal doTERRA systems to place orders, return orders, or change orders for customers.
Process Returns/Refunds/Exchanges in the doTERRA systems.
Coordinate with the fulfillment team to pick and verify customer orders, personally walking the orders through the entire process as needed.
Use proper sources to resolve problems promptly.
Capture customer feedback.
Upsell/mention promotions and Healing Hands to customers.
Picking, packing, and shipping of customer orders to help maintain company service level agreements (SLA).
Assist in inventory replenishment, pick area readiness and organization.
Assist in readying in-bound shipments for accurate receipt and put away.
Assist in all aspects of inventory control as requested by leadership.
Maintain clean and organized workstation and assist with overall facility cleanliness and organization.
Adhere to daily work schedule.
Avoid tardiness and absenteeism.
Work overtime when requested or required due to order volume.
Contribute to projects and/or fulfillment team when needed as requested by leadership.
Attend Mandatory Monthly Meetings.
Always show kindness, support, and respect towards fellow employees.
Encourage and help build a positive work environment.