Fulfillment Operations Team Leader

Target • Olathe, KS

1d • $22 - $37 • Onsite

About The Position

The Fulfillment Operations Team Leader role is part of the Fulfillment team, which is responsible for picking, prepping, packing, sorting, and shipping products safely, efficiently, and effectively to deliver convenience and quality for guests. This role provides meaningful experiences to help build and develop skills in guest service, retail business fundamentals, planning, process improvements, and team leadership. The typical day involves delivering guest experience commitments, ensuring team members are trained and delivering on these commitments, observing and providing feedback, reviewing metrics to identify opportunities, demonstrating a service culture, leading the team to drive fulfillment goals, utilizing workload planning tools, reviewing fulfillment reporting, creating daily plans, being an expert in operations, enabling efficient delivery through pickup and ship from store workload, evaluating and recommending candidates, establishing goals for quality, accuracy, and timeliness, ensuring food safety guidelines are followed, ordering and stocking supplies, potentially assuming store-level leadership responsibilities, demonstrating inclusivity, and leading a culture of ethical conduct, safety, and compliance. The role also involves supporting merchandise protection strategies, leading a culture of executing best practices, addressing emergency and compliance needs, and supporting guest services like back-up cashier, order pickup, and Drive Up.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed

Nice To Haves

• Previous retail experience preferred, but not required

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience.
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations.
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments.
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience.
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard.
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader.
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards.
• Review all fulfillment reporting to identify gaps and develop a plan to resolve.
• With direction from your direct leader, create daily plans for your team.
• Be an expert of operations, accuracy, process and efficiency.
• Enable efficient delivery to our guests by leading pickup and ship from store workload.
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding.
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations.
• Ensure the team is following food safety guidelines and selecting fresh food items for guests.
• Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering.
• If applicable, as a key carrier, follow all safe and secure training and processes.
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs.
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences.
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment.
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately.
• Model the execution of physical security processes in order to enhance the instore security culture.
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices.
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions.
• Address all store emergency and compliance needs.
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.
• All other duties based on business needs.

Benefits

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED