Fulfillment Operations Team Leader

Target • Overland Park, KS

5d • $22 - $37 • Onsite

About The Position

The Fulfillment Operations Team Leader role is designed to provide meaningful experiences that help individuals build and develop skills for a career. This role offers experience in guest service fundamentals, building a guest-first culture, retail business fundamentals (including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies), planning daily/weekly workloads, process improvements, workload efficiency, and leading a team of hourly team members (including interviewing, developing, coaching, evaluating, and retaining talent).

As a Fulfillment Operations Team Leader, you will be responsible for consistently delivering guest experience commitments to create an Easy, Inspiring, and Friendly guest experience. You will ensure team members are trained and consistently deliver on Target’s guest experience commitments and operations. This includes actively observing and providing feedback, holding team members accountable, and recognizing great guest experience moments. You will review guest, financial, and team outcome metrics to identify opportunities, take action to improve, and align the team on the right behaviors and execution. You will also demonstrate a service culture that prioritizes the guest service experience, modeling, training, and coaching expectations. You will lead your team to drive fulfillment goals, understanding your role in supporting sales growth and how your departments and team impact total store profitability. Utilizing workload planning tools, you will ensure your team completes all scheduled workload and all orders are fulfilled to meet delivery, freshness, and service standards. You will review fulfillment reporting to identify gaps and develop plans to resolve them, and with direction from your direct leader, create daily plans for your team. You will be an expert of operations, accuracy, process, and efficiency, enabling efficient delivery to guests by leading pickup and ship from store workload. You will evaluate and recommend candidates for open positions and support your direct leader in onboarding. With your direct leader, you will establish clear goals around quality, accuracy, and timeliness, holding team members accountable and closing training gaps through coaching. You will ensure the team follows food safety guidelines and selects fresh food items for guests, and that supplies are ordered and stocked timely. If applicable, as a key carrier, you will follow all safe and secure training and processes. You may occasionally assume store-level leadership on duty (LOD) responsibilities. You will demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences. You will always demonstrate a culture of ethical conduct, safety, and compliance, leading your team to work in the same way and holding others accountable. You will lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding the team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately. You will model the execution of physical security processes and support merchandise protection strategies. You will lead and demonstrate a culture of executing all best practices, helping to close skill gaps through development, coaching, and team interactions. You will address all store emergency and compliance needs and support guest services such as back-up cashier, order pickup (OPU), and Drive Up (DU), maintaining a compliance culture while executing those duties. Other duties may be assigned based on business needs.

Requirements

• High school diploma or equivalent
• Must be at least 18 years of age or older
• Lead and hold others accountable
• Learn and adapt to current technology needs
• Work independently and as part of a team
• Manage workload and prioritize tasks independently
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Accurately handle cash register operations as needed
• Climb up and down ladders
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds without additional assistance from others
• Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
• Flexible work schedule (e.g., nights, weekends and holidays) and reliable and prompt attendance necessary

Nice To Haves

• Previous retail experience preferred, but not required

Responsibilities

• Consistently deliver guest experience commitments to create an Easy, Inspiring and Friendly guest experience
• Ensures every team member understands, is trained, and consistently delivers on Target’s guest experience commitments and consistent operations
• Actively observes and provides feedback, holding team members accountable while recognizing great guest experience moments
• Reviews area guest, financial, and team outcome metrics to identify opportunities, takes action to improve, and aligns team on the right behaviors and execution, celebrates wins, drives results that deliver outcomes and elevates the guest experience
• Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard
• Lead your team and drive fulfillment goals, understand your role in supporting sales growth and how your departments and team contribute to and impact total store profitability, in support of your direct leader
• Utilize your workload planning tools to ensure your team completes all scheduled workload and all orders are fulfilled to meet the delivery, freshness, and service standards
• Review all fulfillment reporting to identify gaps and develop a plan to resolve
• With direction from your direct leader, create daily plans for your team
• Be an expert of operations, accuracy, process and efficiency
• Enable efficient delivery to our guests by leading pickup and ship from store workload
• Evaluate and recommend candidates for open positions and develop a guest-centric team. Support your direct leader in their onboarding
• With your direct leader, establish clear goals around quality, accuracy, and timeliness and hold team members accountable to expectations. Close any training gaps through coaching conversations
• Ensure the team is following food safety guidelines and selecting fresh food items for guests
• Ensure supplies are ordered timely and stocked. Partner with your direct leader for ordering
• If applicable, as a key carrier, follow all safe and secure training and processes
• Occasionally assume store-level leadership on duty (LOD) responsibilities to enable the guest experience for the store during assigned shifts based on store needs
• Demonstrate inclusivity by valuing diverse voices and approaches, being authentic and respectful, and creating equitable experiences
• Always demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• Lead and demonstrate a safety culture through modeling and recognizing safe behaviors, identifying and correcting hazards, holding team accountable to following safety expectations, assisting with incident response, and reporting/investigating injuries timely and accurately
• Model the execution of physical security processes in order to enhance the instore security culture
• Support merchandise protection strategies across the total store, including ordering, storage and application as directed by best practices
• Lead and demonstrate a culture of executing all best practices as outlined with team onboarding and learning; help close skill gaps through development, coaching and team interactions
• Address all store emergency and compliance needs
• Support guest services such as back-up cashier, order pick up (OPU) and Drive up (DU) and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws
• All other duties based on business needs

Benefits

• Comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more
• 401(k)
• Employee discount
• Short term disability
• Long term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED