Fulfillment Operations Supervisor

Turning Point for God • San Diego, CA

16h • Onsite

About The Position

Turning Point for God is the broadcast ministry of Dr. David Jeremiah, dedicated to delivering the unchanging Word of God through various media channels. We aim to share the Gospel with theological and creative excellence, reaching approximately 3 billion people globally. Our team of over two hundred staff is committed to this mission. At Turning Point, you will be empowered to use your unique skills to glorify God and make an eternal impact within a professional Christian community and relational work environment. The Fulfillment Operations Supervisor, leading with a focus on good stewardship, innovation, and efficiency, oversees all day-to-day fulfillment operations within the Turning Point Fulfillment Center (TPFC) floor and loading dock areas. This role leads a team of 3-7 people to ensure and coordinate the fulfillment of all domestic orders for the TPFC. It also supervises the shipping, receiving, and transfer of orders within Turning Point and Shadow Mountain Community Church, supports the monthly fulfillment of Bible Strong Partners packages, and coordinates with partner departments and Third-Party Logistics (3PLs) providers for timely shipping, tracking, and delivery of international shipments. This position reports directly to the Fulfillment and Inventory Manager.

Requirements

• Desired 4 years of combined experience in supervisory leadership positions and/or experience in customer order fulfillment, inventory control, or oversight of inventory management.
• Bachelor’s degree or equivalent years of experience.
• Must have excellent written and verbal communication skills.
• Ability to speak to individuals and groups comfortably.
• Exhibited professional judgement and decision-making skills.
• Must exhibit great attention to detail and work independently.
• Demonstrated organizational skills.
• Aptitude with technology tools and resources.
• Self-starter with multi-tasking abilities.
• Must be proactive and accountable with a positive attitude.
• Demonstrated interpersonal skills, able to interact well with direct and cross-functional team members.
• Intermediate skill in Microsoft Office programs (Excel, PowerPoint).
• Must be a like-minded believer and share our passion to deliver the unchanging Word of God to an ever-changing world.
• Candidates must demonstrate alignment with and support for our Statement of Faith. Agreement with this statement is a requirement for employment with Turning Point for God.

Nice To Haves

• NetSuite or similar shipping or ERP system experience is a plus.

Responsibilities

• Leads and supervises the team of Fulfillment Specialists to ensure timely fulfillment of all orders leaving the TPFC.
• Supervises the appropriate picking, packing, and shipping of all orders leaving the TPFC.
• Prioritizes order fulfillment for the team.
• Ensures the TPFC floor is safe, clean, and organized at all times.
• Oversees the safe movement of large orders, pallets, and other inventory on the TPFC floor.
• Reviews employee performance for all Fulfillment Specialists, at least annually and as needed for specific employee performance issues.
• In the absence of the Fulfillment and Inventory Manager, acts as the lead for all Fulfillment Center Operations.
• Coordinates the timely fulfillment and delivery of international orders, working within the TPFC and with our 3PLs.
• Leads monthly international shipping meetings for TP Department partners.
• Oversees and ensures international orders are delivered by the most cost-effective method.
• Reviews and updates international shipping procedures in an ongoing manner to ensure good stewardship and best practices.
• Coordinates with TP International Offices to ensure timely delivery and updating of inventory.
• Supervises the timely and accurate fulfillment of all internal orders fulfilled at the TPFC.
• Ensures appropriate coordination for internal orders fulfilled at 3PLs.
• Efficiently resolves errors in customer orders, working with the Inventory Coordinator.
• Resolves shipping errors within the ERP and CRM.
• Provides team support for the monthly BSP package fulfillment and shipping, working with the BSP and Volunteer Coordinator.
• Provides direction to the Fulfillment Team to support as needed project support.
• Supervises interdepartmental projects involving the loading, packing, and shipping of inventory and non-inventory items for projects and events support.
• Provides training and testing for all TPFC employees for forklift certification, working with the Lead Fulfillment Specialist.
• Supervises the safe operation, storage, and maintenance of all TP forklifts and related equipment.

Benefits

• Generous medical, dental, and vision insurance, with voluntary supplemental plans
• Health Savings Account (HSA) option
• Company-sponsored long-term disability insurance and short-term (outside of CA)
• Company-sponsored life Insurance
• 403(b) retirement savings plan with employer contribution
• Eleven paid holidays
• Accrued vacation and sick time
• Yearly paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree