Fulfillment Operations Manager, Future Opportunities

Cart.com•Groveport, OH

1d•Onsite

About The Position

This is a generalized description for future Fulfillment Operations Manager openings at Cart.com's Groveport, OH fulfillment center. Cart.com is a fast-growing commerce enablement company providing the digital and physical infrastructure for thousands of B2B and B2C companies. The company aims to be the global backbone of commerce and is seeking entrepreneurial, innovative, and determined teammates. This role is open to applicants located in or around Groveport, OH, willing to work 1st or 2nd shift. The Fulfillment Operations Manager reports to the Director of Operations and is a key leadership role in a growing 3PL operation serving E-commerce and Wholesale customers. The position involves managing a multi-client operation (DTC & B2B) and supervising approximately 20+ team members. The core responsibility is to develop, support, and maintain the resources and processes for efficient DC operations, including picking, packing, shipping, inbound receiving, and consolidation. A strong ability to motivate a performance-driven and customer-service-oriented team is essential. Potential shifts include first, second, and weekend shifts.

Requirements

5+ yrs warehouse operations experience within 1 of the following.... replenishment, receiving, outbound, inventory, special projects & returns
3+ years of supervisory or lead experience in which you motivated, trained and led your team into performing at extraordinary levels.
Systems experience with WMS, OMS, Excel, and other Office applications.
High School diploma or GED.
Ability to work 1st or 2nd shift schedule
Able to withstand moderate physical activity (standing, walking, bending, stooping over, reaching, etc.).
Able to lift and carry up to 25-30 lbs. on occasion (document boxes, files, binders, and other items)
Able to maintain attention and concentration for extended periods of time
Able to work overtime including extended schedules during peak seasons.
Eligibility to work in the United States.

Nice To Haves

A leader with the ability to influence
A high level communicator both orally and written
Able to multi-task and adapt to a changing environment
A Problem Solver
Team oriented with strong interpersonal skills
Successfully utilized data to support decisions and drive success in your responsible areas
Prior 3PL operations experience.
Prior B2B wholesale experience

Responsibilities

Maintain records on working hours and meet financial projections of team.
Consistently review operations and recommend and implement improvements as cleared by upper management.
Give directions for shift operational flow, flex resources to consistently achieve requirements in all areas at lowest cost.
Direct supervisor staff to maintain proper productive staffing levels per budget and departmental demands, including all interviewing, training and discipline processes and ensure that all departments are correctly staffed and agreed upon daily.
Drive efficiency in operations by continuously improving current processes and practices.
Develop, support and maintain the resources and processes necessary to efficiently manage and improve DC operations.
Maintain an atmosphere that fosters teamwork, effective communications, clear and fair metrics, consistent policy administration and great customer service.
Create and maintain departmental spreadsheets of performance, cost per piece and accuracy.
Promote a safe working environment. Report all incidents and injuries.
Perform other duties as assigned.