Fulfillment Manager

Etna Shared Services • Grand Rapids, MI

3h

About The Position

Etna Supply is seeking a hands-on Fulfillment Manager to lead its picking, packing, staging, and yard teams. The role is responsible for ensuring orders are accurate, on time, and ready for customers. The manager trains and develops employees, manages daily workflows, maintains a safe and organized warehouse, and drives continuous improvement. The position calls for an experienced warehouse leader with strong communication skills and a commitment to teamwork, accountability, and exceptional customer service.

Etna Supply is an industry leader in wholesale distribution of plumbing, heating, underground, municipal, and fire protection products throughout Michigan, Indiana, Ohio, and Wisconsin. The company describes its values as sound financial principles, partnerships that foster teamwork, continuous improvement, fairness, integrity, and respect.

The position works primarily indoors in a warehouse environment with moderate noise levels. Its physical demands include frequent standing, walking, reaching, grasping, and handling materials; regular sitting, pushing, pulling, and carrying items; and occasional climbing, bending, stooping, and lifting up to 50 pounds. Reasonable accommodation may be provided for individuals with disabilities.

Requirements

• Strong understanding of warehouse operations, inventory control, and distribution processes.
• Effective leadership, delegation, and team development skills.
• Ability to set clear expectations, drive accountability, and manage employee performance.
• Strong communication, problem-solving, and decision-making skills.
• Excellent organizational skills and attention to detail and accuracy.
• Ability to manage competing priorities and deadlines in a fast-paced environment.
• Working knowledge of ERP systems and Microsoft Office.
• Knowledge of OSHA regulations and warehouse safety practices.
• Ability to interpret reports, monitor performance, and identify process improvements.
• Commitment to customer service, teamwork, professionalism, and confidentiality.

Nice To Haves

• Working knowledge of the Eclipse ERP system.

Responsibilities

• Lead daily order fulfillment, including picking, packing, consolidating, staging, and yard operations.
• Ensure orders are accurate, complete, and ready on time for shipment or customer pickup.
• Hire, train, develop, and manage fulfillment staff, setting clear expectations and driving accountability.
• Plan staffing, resources, and workflows to meet customer needs and performance goals.
• Maintain a safe, organized warehouse and enforce company policies, procedures, and OSHA requirements.
• Monitor warehouse reports and performance metrics to identify and implement improvements.
• Partner with other departments to resolve issues and deliver exceptional customer service.
• Assist with pulling, checking, and preparing orders as needed.

Benefits

• Competitive compensation and benefits package, including quarterly bonuses.
• Professional development opportunities.
• Collaborative and inclusive work environment.
• Company stability through diversification across five lines of business and two subsidiaries.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed