Fulfillment Field Technician
About The Position
If you have never thought about a career as a Field Technician, it’s time to think again! If you love working in the field, driving vehicles, interacting with customers, and advancing with ongoing learning opportunities at Sparklight, a Cable One brand is your next and final stop. This role offers an extensive training program with both one-on-one and group training classes. You will have access to mentors from across the company to ensure you are set up for success. Our Field Techs are also provided with a company truck and all the necessary tools to perform the job. We also provide uniforms, from hats to boots and everything in between. Our INCREDIBLY competitive benefits package includes 20 days (about 4 weeks) of PTO (Paid Time Off) per year, medical benefits that start on the first day of employment, a 401K match of up to 5%, and generous tuition reimbursement which increases with your tenure. You can even earn credits toward your associate degree while at work!
Requirements
- A good driving record and a valid driver’s license in the state you are applying.
- Flexibility to go beyond for our customers by working overtime and on-call as needed.
- Problem solving is key when working with our customers.
- Be able to listen to customers and present solutions in a positive manner.
- Successfully work in small and confined areas.
- Lift to 100 lbs.
- Work on a ladder.
- Work in all weather conditions.
- Demonstrated at least 3 months of customer service or related experience and/or training.
- High school diploma or GED.
- Regular and predictable attendance is required.
- Successfully complete and pass a road test examination (for DOT regulated positions).
- Driver’s record safety review (for DOT regulated positions).
- DOT physical (for DOT regulated positions).
- Past employer safety performance history (for DOT regulated positions).
Nice To Haves
- The equivalent combination of education and experience is also acceptable.
Responsibilities
- Connect our customers to what they love by installing customer service drops or outlets in both residential and business properties.
- Take the training you gain to use electronic test equipment and online diagnostic tools to troubleshoot customer service drops or outlets, diagnose and repair reception performance issues, and resolve all problems from the customer’s equipment to the output of the first distribution amplifier.
- Ensure we are providing proper upstream and downstream signal levels at each termination on the customer’s premises.
- Be proactive by suggesting upgrades of existing services and educate customers on their new/existing equipment.
- Take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization’s Value.
Benefits
- Medical, dental, and vision plans – start when you start!
- Life insurance (self, spouse, children)
- Paid time off (vacation, holiday, and personal/sick days)
- 401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
- Group Legal plan with Identity Theft Protection
- Tuition reimbursement (up to $5,250 on 1st year)
- Free cable and internet services to associates who live in a serviceable area
- Annual community support to various organizations across the U.S.
- Associate recognition & awards programs
- Advancement opportunities
- Collaborative work environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
