Fulfillment Department Supervisor

Lowe's Companies, Inc.•Richmond, VA

3d•$24 - $26•Onsite

About The Position

The Fulfillment Department Supervisor will lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service. This role involves overseeing staffing, workload, and order flow to ensure various order types (Pickup, Curbside, Install, Gig, and Delivery) are completed on time and accurately. The supervisor will monitor and achieve operational KPIs, resolve escalated customer issues and operational challenges, and conduct daily safety walks to maintain hazard-free staging areas and ensure equipment is operated safely and in compliance. Participation in picking, staging, and fulfilling activities may be required. The role also includes operating and maintaining certification for powered equipment such as Forklift, Order Picker, and Narrow Aisle Reach Truck, and following all safety requirements. When assigned, the supervisor will serve as Manager-on-Duty (MOD), providing store-wide leadership and ensuring service standards are met. Obtaining certification for powered equipment is required if not already certified.

Requirements

High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience
1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
1-2 Years Excellent problem-solving and decision-making abilities.
1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.)
Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
Basic skills to use technology such as smartphone and other general computer equipment.
Ability to look, listen and to communicate verbally with others.
Forklift Certification Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Nice To Haves

1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Responsibilities

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
Resolve escalated customer issues and operational challenges quickly and effectively.
Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
Participate in picking, staging, and fulfilling activities as needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.
Obtain certification for Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck if not already certified.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan
Deferred compensation plan
Grant awards