Fulfillment Department Supervisor

Lowe's Companies, Inc.•Hampton, VA

1d•Onsite

About The Position

This role involves leading, coaching, and developing Fulfillment Associates and Team Leads to enhance performance, efficiency, and customer service. The supervisor will manage staffing, workload, and order flow to ensure timely and accurate completion of various order types including Pickup, Curbside, Install, Gig, and Delivery. Key responsibilities include monitoring operational KPIs such as SIMS accuracy, shrink reduction, safety, and compliance, as well as resolving escalated customer issues and operational challenges. The position requires conducting daily safety walks, maintaining hazard-free staging areas, and ensuring equipment is operated safely and in compliance. The supervisor will also participate in picking, staging, and fulfilling activities as needed, and must operate and maintain certification for powered equipment like Forklifts, Order Pickers, and Narrow Aisle Reach Trucks. Additionally, the supervisor may serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met. Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches, and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts, and providing disaster relief to communities in need. Lowe’s is an equal opportunity employer and offers exceptional benefits and opportunities for associates to grow their skills.

Requirements

High School diploma or GED and 3-5 Years of retail, operations, or fulfillment experience.
1-2 Years Strong leadership and team development skills, with experience coaching and training associates.
1-2 Years Excellent problem-solving and decision-making abilities.
1-2 Years Strong communication and interpersonal skills with a customer-first mindset.
1-2 Years Ability to manage multiple priorities in a fast-paced, high-volume environment.
Operate tools and power equipment at heights 20+ feet (ladders, stairs, forklift, order picker, etc.).
Ability to walk and stand continuously throughout all areas of a store 15k+ steps daily.
Basic skills to use technology such as smartphone and other general computer equipment.
Ability to look, listen and to communicate verbally with others.
Obtaining certification for Counterbalance Forklift, Narrow Aisle Reach Truck and Order Picker is required for this role.

Nice To Haves

1-2 Years Working knowledge of fulfillment systems, inventory processes, and safety compliance standards.

Responsibilities

Lead, coach, and develop Fulfillment Associates and Team Leads to drive performance, efficiency, and customer service.
Oversee staffing, workload, and order flow to ensure Pickup, Curbside, Install, Gig, and Delivery orders are completed on time and accurately.
Monitor and achieve operational KPIs, including SIMS accuracy, shrink reduction, safety, and compliance.
Resolve escalated customer issues and operational challenges quickly and effectively.
Conduct daily safety walks, maintain hazard-free staging areas, and ensure equipment is operated safely and in compliance.
Participate in picking, staging, and fulfilling activities as needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Serve as Manager-on-Duty (MOD) when assigned, providing store-wide leadership and ensuring service standards are met.