Fulfillment Clerk - PRK

Prismatik•Irvine, CA

About The Position

The Fulfillment Clerk is responsible for entering data into various systems, verifying order accuracy, assembling kits, and managing outgoing mail. This role requires attention to detail, knowledge of shipping guidelines, and the ability to research and resolve discrepancies. The clerk will use systems like GCM, GO, FedEx, and DL Plus to manage customer orders and ensure accurate documentation.

Requirements

High School Diploma or equivalent.
Ability to enter alphabetic and numeric notes into GCM, GO, FedEx, and DL Plus systems.
Knowledge of standard documentation requirements.
Ability to verify accuracy of data.
Ability to retrieve E-Cart orders and verify accuracy.
Ability to print labels and work orders.
Ability to verify account information on shipping labels.
Knowledge of pre-established shipping guidelines.
Ability to assemble marketing/product kits.
Ability to perform detailed research on questionable orders.
Ability to communicate discrepancies to internal customers and Supervisor/Manager.
Proficiency in using the GCM system to identify customer account information.
Ability to print shipping labels and attach them to supply orders.
Ability to ensure accurate information is captured in the GCM system.
Ability to locate and correct errors.
Ability to meter outgoing mail and ensure envelopes are properly sealed.
Ability to weigh outgoing mail to ensure correct postage.
Ability to readdress undeliverable mail.

Nice To Haves

Previous experience in fulfillment or shipping.

Responsibilities

Enters alphabetic and numeric notes into GCM, GO, FedEx, and DL Plus systems following standard documentation requirements.
Verifies accuracy of data to be entered.
Retrieves E-Cart orders and verifies accuracy of the orders received.
Prints labels and work orders; verifies account information on each shipping label.
Follows pre-established shipping guidelines.
Assembles marketing/product kits to ensure department readiness for customer orders.
Performs detailed research on questionable orders; communicates any discrepancies to internal customers and Supervisor/Manager.
Uses the GCM system to identify customer’s account information by minimal search keywords including customer’s phone number.
Prints shipping labels and attaches them to the corresponding supply orders.
Ensures accurate information is captured in GCM system; e.g. doctor’s ID, patient’s name where applicable, type of order or request, etc.
Locates and corrects errors and solicits assistance from Team Leader or Supervisor/Manager when needed.
Meters outgoing mail and ensures envelopes are properly sealed.
Weighs outgoing mail to ensure that postage is correct.
Readdresses undeliverable mail bearing incomplete/incorrect address.
Performs other related duties and projects as required by management.