Fulfillment Brand Manager

Pattern • Lehi, UT

20d

About The Position

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies headquartered in the US to the top of the list.

Pattern accelerates brands on global ecommerce marketplaces leveraging proprietary technology and AI. Utilizing more than 46 trillion data points, sophisticated machine learning and AI models, Pattern optimizes and automates all levers of ecommerce growth for global brands, including advertising, content management, logistics and fulfillment, pricing, forecasting and customer service. Hundreds of global brands depend on Pattern’s ecommerce acceleration platform every day to drive profitable revenue growth across 60+ global marketplaces—including Amazon, Walmart.com, Target.com, eBay, Tmall, TikTok Shop, JD, and Mercado Libre. To learn more, visit pattern.com or email [email protected].

Pattern has been named one of the fastest growing tech companies headquartered in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®.

Pattern is currently seeking a Brand Manager of Fulfillment. The Brand Manager of Fulfillment is responsible for overseeing the success of partners utilizing Pattern’s third-party logistics (3PL) services. Unlike our full-service e-commerce management team, this role is dedicated solely to account management for fulfillment services, serving as the primary liaison between fulfillment partners and our logistics operations.

Requirements

• Education: Bachelor’s degree in Supply Chain Management, Business, Marketing, or a related field.
• Technical Skills: Strong working knowledge of Microsoft Excel and Google Drive for data analysis and reporting.
• Communication: Excellent verbal and written communication skills for managing high-stakes partner relationships.
• Mindset: Self-driven, organized, and proactive, with a high level of attention to detail.
• Mobility: Willingness to travel out of state on occasion for partner or warehouse visits.

Nice To Haves

• Previous experience in a 3PL or high-stakes logistics environment.
• Experience with Amazon (FBA/FBM) and other marketplace fulfillment requirements.
• Background in process improvement or supply chain optimization.

Responsibilities

• Partner Relationship Management: Serves as the primary liaison between customers and Pattern’s logistics teams to ensure seamless fulfillment operations.
• Onboarding & Integration: Oversees the onboarding of new partners into Pattern’s 3PL systems across multiple online retail platforms, including Amazon, Walmart, and Shopify.
• Strategic Business Planning: Develops business plans focused on increasing operational efficiencies and maximizing account potential through logistics excellence.
• Operational Optimization: Designs and implements new processes and systems to support business growth and streamline the movement of goods.
• Cross-Functional Collaboration: Works closely with company leadership and logistics leads to enhance Pattern’s 3PL offerings and maintain high service standards.
• Complex Issue Resolution: Handles and resolves complex requests from 3PL business partners in a professional manner.
• Account Health Monitoring: Monitors account health with a focus on inventory flow, shipping accuracy, and fulfillment speed.
• Data Analysis & Reporting: Gathers and organizes logistics data to provide partners with actionable insights into their supply chain performance.
• Business Scaling: Identifies opportunities to scale partner businesses by leveraging Pattern’s distribution network.
• Professional Communication: Ensures all partner communications and reporting consistently meet the highest ethical and professional standards.

Benefits

• Unlimited PTO
• Paid Holidays
• Onsite Fitness Center
• Company Paid Life Insurance
• Casual Dress Code
• Competitive Pay
• Health, Vision, and Dental Insurance
• 401(k) match. Pattern matches 100% of the first 3% in eligible compensation deferred and 50% of the next 2% in eligible compensation deferred.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager