Full Time - Fulfillment Associate - Day

Lowe's Companies, Inc.•Westborough, MA

1d•Onsite

About The Position

This is a full-time, day shift position for a Fulfillment Associate. The role involves picking, staging, inspecting, and fulfilling customer orders accurately and on time. Associates are expected to maintain clean, organized, and safe staging areas. A key aspect of the job is delivering excellent customer service by selecting high-quality items, validating orders, answering questions, and directing customers to the appropriate associates when necessary. The position requires operating and maintaining certification for powered equipment such as Forklift, Order Picker, and Narrow Aisle Reach Truck, adhering strictly to all safety requirements. Inventory accuracy is crucial, and associates will use the Orders App, maintain SIMS compliance, and collaborate with leadership to address any short picks. Additionally, the role includes completing administrative, maintenance, and readiness tasks like audits, order follow-ups, and locker management, as well as promptly reporting any safety or theft concerns. A customer-first mindset, strong communication, and teamwork skills are essential for daily responsibilities. Other duties may be assigned to support business needs.

Requirements

6 Months of Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months of Experience using common retail technology, such as smart phones and tablets
Powered Equipment Certification: Counterbalance Forklift, Order Picker, and Narrow Aisle Reach Truck (Required; must be obtained if not already certified).

Nice To Haves

High school diploma or GED
6 Months of Retail experience
6 Months of Experience in a customer service or product fulfillment position at a home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden)
6 Months of Experience in any industry inspecting, carrying, loading, and unloading product or material in or out of vehicles

Responsibilities

Pick, stage, inspect, and fulfill customer orders accurately and on time.
Keep staging areas clean, organized, and safe.
Deliver excellent service by choosing high quality items, validating orders, answering questions, and connecting customers with the right associates when needed.
Operate and maintain certification for powered equipment (Forklift, Order Picker, Narrow Aisle Reach Truck) and follow all safety requirements.
Support inventory accuracy by using the Orders App, maintaining SIMS compliance, and partnering with leadership to resolve short picks.
Complete administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management.
Report safety or theft concerns promptly.
Achieve daily job responsibilities with a customer-first mindset with strong communication and teamwork skills.
May be assigned other duties to support the needs of the business.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Annual bonuses
Enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan
Grant awards