Full Time - Fulfillment Associate - Day
About The Position
The Fulfillment Associate picks, stages, inspects, and fulfills customer orders accurately and on time while keeping staging areas clean, organized, and safe. The role provides excellent customer service by selecting high-quality items, validating orders, answering questions, and connecting customers with appropriate associates when needed. The associate operates powered equipment—including a counterbalance forklift, order picker, and narrow aisle reach truck—and follows all safety requirements. The position also supports inventory accuracy through the Orders App and SIMS compliance, works with leadership to resolve short picks, and completes administrative, maintenance, and readiness tasks such as audits, order follow-ups, and locker management. Safety or theft concerns must be reported promptly. Other duties may be assigned to meet business needs.
Requirements
- Six months of experience using a computer, including inputting, accessing, modifying, or outputting information.
- Six months of experience using common retail technology, such as smartphones and tablets.
- Certification for a counterbalance forklift, order picker, and narrow aisle reach truck; certification must be obtained if not already held.
Nice To Haves
- High school diploma or GED.
- Six months of retail experience.
- Six months of experience in customer service or product fulfillment at a home improvement or hardware retailer in a related department, such as kitchen, plumbing, electrical, or lawn and garden.
- Six months of experience in any industry inspecting, carrying, loading, and unloading products or materials in or out of vehicles.
Responsibilities
- Pick, stage, inspect, and fulfill customer orders accurately and on time.
- Keep staging areas clean, organized, and safe.
- Select high-quality items, validate orders, answer customer questions, and connect customers with appropriate associates when needed.
- Operate and maintain certification for powered equipment, including a counterbalance forklift, order picker, and narrow aisle reach truck, while following safety requirements.
- Support inventory accuracy using the Orders App and maintaining SIMS compliance.
- Partner with leadership to resolve short picks.
- Complete administrative, maintenance, and readiness tasks, including audits, order follow-ups, and locker management.
- Promptly report safety or theft concerns.
- Carry out daily responsibilities with a customer-first mindset and strong communication and teamwork.
- Perform other duties as assigned to support business needs.
Benefits
- Health, dental, and vision insurance.
- Life and disability insurance.
- Paid time off, including vacation, holidays, sick time, and volunteer time, based on role, tenure, and locality.
- Flexible spending and health savings accounts.
- 401(k) retirement account with company match.
- Employee Assistance Program, including work/life services and no-cost counseling.
- Education support programs, including tuition assistance and trade skills scholarships.
- Business Travel Accident insurance.
- Maternity and parental leave.
- Adoption assistance.
- Associate discount and broad discount platform.
- Other discretionary benefits, based on eligibility, including annual bonuses, Employee Stock Purchase Plan and/or deferred compensation plan enrollment, and grant awards.
- Learning and development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
