Seasonal Fulfillment and Receiving Support Associate, Rockaway Town Square
About The Position
As a Seasonal Fulfillment and Receiving Colleague, also known as a Back of House colleague, you support store operations, maintain inventory accuracy, and help ensure a smooth customer experience. Duties include receiving and organizing merchandise; picking, packing, and retrieving orders from back-of-house storage; delivering orders curbside; monitoring alerts to complete Buy Online Pickup In-Store (BOPS) orders on time; and keeping the stockroom and sales floor running efficiently. You also greet customers, resolve issues, and deliver orders with care. Your attention to detail, teamwork, and commitment to operational excellence contribute to customer satisfaction and store performance. The role combines behind-the-scenes operational support with customer-facing service. Colleagues help create positive experiences through hospitality, teamwork, selling, and working toward goals. Typical work includes preparing the store, receiving and tagging merchandise, organizing the stockroom, helping customers, recovering the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, supporting merchandise moves, completing orders, and preparing the team for the next day. Seasonal colleagues are typically scheduled for 10–20 hours per week. Hours depend on business needs and colleague availability.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays.
- Regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Comfort communicating and collaborating with customers and colleagues.
- Resourcefulness, adaptability to changing priorities, and ability to work independently and as part of a team.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Receive, tag, organize, and restock merchandise, and maintain an organized stockroom.
- Pick, pack, and retrieve customer orders from back-of-house storage.
- Deliver orders curbside and support Buy Online Pickup In-Store (BOPS) order fulfillment.
- Monitor alerts to help ensure BOPS orders are completed on time.
- Greet customers, listen to their needs, resolve issues, and provide helpful service.
- Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
- Share loyalty program benefits, help customers complete their purchases, and thank them sincerely.
- Work collaboratively with colleagues and contribute to sales goals and store results.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
