FUEL BUSINESS DEVELOPMENT & OPERATIONS MANAGER
Green Valley Grocery•Henderson, NV
•Hybrid
About The Position
This role is responsible for overseeing fuel-related operations, supporting dealer relationships, and driving new business opportunities. The manager will ensure compliance with Shell brand standards and administer fuel supply agreements. Key objectives include identifying opportunities to improve fuel gallons, profitability, and long-term growth.
Requirements
- Previous customer service experience
- Previous sales experience
- Accurate/detail oriented
- Proficient with Microsoft Office Suite, including intermediate excel skills
- Driver’s License
- High school diploma or equivalent
Nice To Haves
- 3 to 5 years of Fuel Sales & Business Development Experience
- Extensive retail fuel operations experience
- Extensive petroleum industry experience
- Comprehensive understanding of branded fuel programs, wholesale fuel supply agreements
- Bachelor’s degree at an accredited college or university
- Strong communication, relationship building and collaboration skills
- Exceptional customer service skills
- Exceptional relationship management experience
- Ability to work without supervision
- Ability to organize, prioritize and multi-task to complete responsibilities
Responsibilities
- Oversee fuel-related operations
- Support dealer relationships
- Drive new business opportunities
- Ensure compliance with Shell brand standards
- Administer fuel supply agreements
- Identify opportunities to improve fuel gallons, profitability, and long-term growth
- Provide leadership and oversight for fuel operations across approximately 150 company-operated Shell locations
- Partner closely with the Retail Operations team to ensure consistent execution of fuel-related initiatives and operational standards
- Monitor fuel performance, operational KPIs, and fuel profitability across the network
- Identify opportunities to increase fuel gallons, improve operational efficiencies, and enhance the customer fueling experience
- Support new store openings, fuel system transitions, branding conversions, and operational improvements
- Coordinate cross-functional initiatives impacting fuel operations
- Serve as the primary relationship manager for Crawford Oil's branded dealer network
- Build and maintain strong relationships through regular communication and site visits
- Provide operational support and resolve dealer concerns in a timely manner
- Conduct business reviews with dealers to identify opportunities to increase fuel volume and profitability
- Support onboarding, transitions, and long-term retention of dealer accounts
- Promote dealer satisfaction while ensuring compliance with company programs and contractual obligations
- Identify opportunities to expand Crawford Oil's branded dealer network
- Develop relationships with prospective dealers, brokers, and independent fuel retailers
- Present fuel supply proposals and support contract negotiations
- Coordinate branded conversions and dealer onboarding activities
- Partner with executive leadership to evaluate acquisition opportunities and strategic growth initiatives
- Collaborate with Fleet Sales to increase commercial fueling opportunities across company-operated and dealer locations
- Maintain a comprehensive understanding of branded and unbranded fuel supply agreements
- Administer dealer fuel agreements and ensure compliance with contractual obligations
- Coordinate contract renewals, amendments, and dealer communications
- Monitor dealer volume commitments and identify opportunities to improve performance
- Partner with fuel suppliers to maintain continuity of supply during market disruptions or allocation events
- Develop a strong understanding of fuel pricing fundamentals, wholesale supply economics, and transportation impacts
- Ensure all company-operated and dealer-operated Shell locations consistently meet Shell Image Standards
- Conduct site visits and image reviews to verify compliance
- Coordinate corrective action plans with Retail Operations and dealers
- Partner with Shell representatives to maximize dealer participation in Shell marketing, loyalty, and incentive programs
- Communicate Shell marketing initiatives, promotions, and operational updates throughout the network
- Support Shell branding projects, image upgrades, and new branded conversions
- Partner with the Pricing Manager by communicating market intelligence, dealer feedback, and competitive activity
- Monitor fuel margins, pricing trends, and market conditions
- Collaborate with Dispatch and transportation providers to ensure reliable fuel deliveries and continuity of supply
- Escalate operational issues impacting fuel availability or dealer service
- Recommend operational improvements that enhance customer service and profitability
- Monitor industry trends, competitor activity, and emerging market opportunities
- Recommend strategies to improve fuel performance, operational efficiency, and profitability
- Participate in annual planning, budgeting, and long-term strategic initiatives
- Evaluate opportunities involving alternative fuels, EV charging, and future energy initiatives as appropriate
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
