FSW/Driver
About The Position
The FSW/Driver plays a critical role in ensuring the efficient and timely delivery of retail goods across various locations within the United States. This position combines the responsibilities of a frontline service worker with those of a professional driver, requiring a balance of customer service excellence and safe driving practices. The primary objective is to maintain the integrity of the supply chain by handling merchandise carefully and delivering it punctually to meet customer and business expectations. Additionally, the role involves interacting with customers and store personnel to facilitate smooth transactions and resolve any delivery-related issues. Success in this position contributes directly to customer satisfaction and the overall operational efficiency of the retail trade business.
Requirements
- Valid U.S. driver’s license with a clean driving record.
- Ability to lift and carry heavy packages up to 50 pounds safely.
- Basic literacy and numeracy skills to read delivery instructions and complete documentation.
- Familiarity with local and regional routes within assigned delivery areas.
- High school diploma or equivalent.
- Strong organizational skills are essential for managing delivery schedules and maintaining accurate records.
- Effective communication skills facilitate clear interactions with customers and team members, helping to resolve issues promptly and professionally.
- Physical stamina and attention to detail are necessary for handling packages and performing vehicle inspections.
Nice To Haves
- Previous experience in retail delivery or logistics roles.
- Customer service experience in a retail or delivery environment.
- Proficiency with GPS navigation systems and delivery tracking software.
Responsibilities
- Operate company vehicles safely and in compliance with all traffic laws and regulations to deliver retail products to designated locations.
- Load and unload merchandise carefully, ensuring products are handled with care to prevent damage during transit.
- Verify delivery orders and obtain necessary signatures or confirmations from recipients to document successful deliveries.
- Communicate effectively with dispatchers, store managers, and customers to coordinate delivery schedules and address any concerns.
- Perform routine vehicle inspections and report any maintenance or safety issues promptly to ensure vehicle reliability.
- Maintain accurate records of deliveries, mileage, fuel usage, and any incidents encountered during routes.
- Provide excellent customer service by representing the company professionally and addressing customer inquiries or issues courteously.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
