FS Banking Payments & Ops Consultant - Manager
About The Position
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. As an operations consulting generalist at PwC, you will possess a broad understanding of various aspects of operations consulting. You will provide comprehensive guidance and support to clients in optimising operational efficiency and effectiveness. Working in this area, you will analyse client needs, develop operational solutions, and offer recommendations tailored to specific business requirements. Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same. Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to: Analyse and identify the linkages and interactions between the component parts of an entire system. Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion. Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables. Develop skills outside your comfort zone, and encourage others to do the same. Effectively mentor others. Use the review of work as an opportunity to deepen the expertise of team members. Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate. Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements. The Opportunity As part of the Operations Consulting team, you are expected to manage and lead teams to deliver exceptional consulting services within the payments industry. As a Manager, you are responsible for guiding teams in strategic planning and execution, promoting project success and maintaining elevated standards. This role involves leveraging your substantial industry experience to inspire and mentor junior staff, while identifying opportunities to enhance client engagements and contribute to the firm's success.
Requirements
- Bachelor's Degree
- 5 years of experience with at least 2 years in consulting project delivery
- Managing and leading teams
- Industry experience within a payment service provider or large merchant within the payments organization, or large commercial bank
- Working independently and as a team member
- Working creatively and analytically in a problem-solving environment
- Leading teams
Nice To Haves
- Master's Degree in Finance, Business Studies preferred
- Significant experience in merchant acquiring operations
- Familiar with chargeback processing and reconciliation
- Understanding of merchant acquiring operating model
- Experience with payment processing vendor RFP development
- Knowledge of financial operations and exception processing
- Proficiency in data and payment systems interactions
- Exhibiting proven ability to document and identify key controls
- Developing and presenting strategic discussions
Responsibilities
- Lead and manage teams to deliver consulting services in the payments sector
- Guide strategic planning and execution to promote project success
- Inspire and mentor junior staff to develop their skills
- Identify and capitalize on opportunities to enhance client engagements
- Maintain elevated standards and uphold the firm's quality expectations
- Utilize industry experience to drive client success
- Foster a collaborative and innovative team environment
- Contribute to the firm's overall success through proactive engagement
Benefits
- PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
