Frozen Foods Clerk

Hy-Vee•Lawrence, KS

8d•Onsite

About The Position

At Hy-Vee, our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other. This role provides prompt, efficient, and friendly customer service, rotates and replenishes merchandise, ensures cleanliness and safety in the department, and checks case temperatures for correctness and consistency.

Requirements

Must be 18+
Ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
Ability to do arithmetic calculations involving fractions, decimals, and percentages.
Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
Continually exposed to noise, temperature extremes, and dampness.
Frequent exposure to equipment movement hazards.
Fast paced work environment with significant pressure.
Daily contact with customers and suppliers/vendors.

Nice To Haves

Six months or less of similar or related work experience preferred.

Responsibilities

Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
Makes an effort to learn customers’ names and to address them by name whenever possible.
Assists customers by escorting them to products, securing products out of reach, loading or unloading heavy items, making note of and passing along customer suggestions or requests, and performing other tasks to enhance the shopping experience.
Answers the telephone promptly, providing friendly, helpful service and taking customer orders.
Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
Rotates and replenishes merchandise, ensuring highest quality standards are met.
Ensures cleanliness in the department, cleans cases, and sweeps the floor.
Ensures merchandise is displayed neatly on shelves and labels are readily visible (faces merchandise).
Builds end cap displays and fills these areas as necessary.
Unloads trucks, checks in product, puts product away, and may review invoices.
Ensures storage area is organized, the floor is not slippery, and the temperature is constant and correct.
Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
Adheres to company policies and individual store guidelines.
Reports to work when scheduled and on time.
Orders product and supplies as necessary.
Assists with inventory.
Prices products for customers as necessary.
Assists in other areas of store as needed.
Performs other job related duties and special projects as required.