Frozen Department Manager

Hy-Vee • Moline, IL

3d • Onsite

About The Position

As a Frozen Department Manager at Hy-Vee, you will be responsible for setting the department's standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability. Your goal is to present the freshest and best quality product at a competitive retail price. This role requires a strong focus on partnerships, a growth mindset, results orientation, customer focus, and professionalism. You will manage department employees, determine department goals with the store director, and oversee daily operations to ensure a positive and efficient shopping experience for customers.

Requirements

• Must be 18+ years of age.
• High school diploma or over one year of related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials.
• Ability to copy data from one record to another.
• Ability to interview to obtain basic information.
• Ability to guide people and provide basic direction.
• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Employment is contingent upon the successful completion of a pre-employment drug screen.

Nice To Haves

• Experience with C.A.R.S. reordering system.

Responsibilities

• Maintains a positive attitude and creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers, providing prompt, courteous, and efficient service.
• Sets the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance, and overall profitability.
• Learns customers’ names and addresses them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, loading/unloading heavy items, and noting customer suggestions.
• Answers the telephone promptly and provides friendly, helpful service.
• Recruits, hires, trains, supervises, disciplines, and evaluates all department employees.
• Determines department goals with the store director.
• Determines weekly work schedule and establishes a daily work plan for the department.
• Inspects signage and displays for quality and quantity of merchandise and orders product for replenishment.
• Communicates with employees regarding sales and ideas.
• Handles and satisfies customer issues.
• Figures retail pricing and ensures correct pricing.
• Oversees department bookkeeping procedures.
• Analyzes weekly and monthly sales and trends, prepares ad projections, and writes ads.
• Conducts inventory of the department.
• Plans displays, promotions, and determines pre-orders.
• Ensures proper temperatures and storage procedures are maintained to guarantee freshness and control shrink of product.
• Understands and troubleshoots equipment and ensures maintenance is performed.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.
• Ensures pricing is competitive in the market area.
• Attends meetings and seminars and participates in continuing education.
• Fills displays, checks in delivered merchandise, and works in the sales area.
• Unloads trucks, places product in appropriate storage area, and replenishes merchandise.
• Performs departmental duties as needed.
• Assists in other areas of store as needed.
• Performs other job related duties and special projects as required.
• Instructs, assigns, reviews and plans work of others.
• Maintains standards, coordinates activities, allocates personnel, acts on employee problems, and selects new employees.
• Has the authority to approve employee discipline.
• Has the authority to recommend employee transfer, discharge, and salary increases.

Benefits

• Company benefits information available at Benefits | Hy-Vee.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED